Oracle Service Cloud Review

Managing the sales staff with optional and obligatory tasks works well


What is our primary use case?

Steering our salesforce.

How has it helped my organization?

We had to manage the work of about 45 people in sales: 30 in retail, 15 in gastronomy. You need good IT skills to run the system well, and it's not lean to manage, though it's flexible and there are many possibilities for desired developments.

What is most valuable?

Managing the sales staff with optional and obligatory tasks works well. The system is flexible if you have the necessary know how.

What needs improvement?

It's not lean to manage.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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