What is our primary use case?
Our primary use case is monitoring in a hybrid server environment, with Windows and Unix operating systems. Also, network devices with their interfaces.
We also make use of the following functionality:
- Determining relationships between network devices and servers
- Finding the root cause of the problems easily
- Notification and SLA reports
How has it helped my organization?
This solution has improved our organization because we gain time by simplifying the root cause analysis. We can easily operate monitoring activities, which decreases operational costs.
The features for creating a business service model and the Business Process Monitor (BPM) help us to understand how our IT services work. We can customize business-related metrics.
What is most valuable?
The most valuable feature is that it is an all-in-one monitoring system. It handles a server, network devices, log management, and remote connections.
Some other features we find valuable are:
- Easy to deploy and easy to extend.
- Ready to use application plug-ins like SAP, VMware, and Weblogic
- Topology-based monitoring
- Business model, service-based monitoring
What needs improvement?
The automation for remediation needs to be improved.
Improvements are needed for server and network discovery, including service-based discovery.
I would like to see the following features in the next release:
- Artificial Intelligence (AI) for event management
- Network Automation for configuration back-up of network devices
- Security compliance analysis and reporting
For how long have I used the solution?
More than one year.
What do I think about the scalability of the solution?
This is a high-performance solution and is easy to scale any size.
How are customer service and technical support?
The Pandora FMS customer and technical support team are responsive and very quick.
If you previously used a different solution, which one did you use and why did you switch?
I changed solutions because Pandora FMS is an all-in-one solution that is cost-efficient.
How was the initial setup?
This initial setup is easy. It is very simple and the documentation is helpful.
The support team was very responsive when we had questions during implementation.
What about the implementation team?
We used an in-house team for implementation.
What's my experience with pricing, setup cost, and licensing?
Pandora FMS is easy to implement and the pricing of licenses is competitive.
Which other solutions did I evaluate?
We evaluated several products including Nagios XI, HP OpenView, Zabbix, and ManageEngine.
Disclosure: I am a real user, and this review is based on my own experience and opinions.