RSA Identity Governance and Lifecycle Review
The setup was straightforward but sometimes it required a re-syncing of tokens.


Valuable Features

It's used for basic two-factor authentication.

Improvements to My Organization

It improved security.

Room for Improvement

The software tokens are a huge improvement over hardware tokens but it could be cheaper.

Use of Solution

I've used it for over 10 years.

Deployment Issues

It's difficult to distribute to remote end-users, and two-factor authentication is difficult for some users to grasp. Our initial deployment was hampered by a flawed management approach and lack of knowledge.

Stability Issues

No issues encountered.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

Customer service was rarely used.

Technical Support:

Technical support was rarely used.

Previous Solutions

There was no previous solution used.

Initial Setup

It was straightforward.

Implementation Team

It was implemented in-house which was a huge mistake on our part.

ROI

We've not calculated this as we were mainly concerned with security.

Pricing, Setup Cost and Licensing

It was expensive initially, but day to day costs are minimal.

Other Solutions Considered

No other options were evaluated.

Other Advice

Get a vendor team or consultant to assist implementation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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