In my position, it's very important to define data models in order to develop a solution that provide end users with the ability to freely analyze data. That's why the Information Design tool of Business Objects is the most valuable feature. But I also use the Web Intelligence feature for testing my personal data models.
Improvements to My Organization:
For a recent project, I used the BI Workspace module of Business Objects. I found it to be very helpful in providing specific home pages for different user groups. Thanks to this module, I can define a home page for a particular audience.
Room for Improvement:
I encountered an issue with security. When I promoted the association between the CMC security profile and the Security Universe profile as I took our application from dev to test to production, I noticed that the associations were lost. This forced me to newly associate all over again.
Use of Solution:
I've used Business Objects for four years for various projects.
I've had no issues with deployment.
Yes, sometimes the services didn't work well, generating a decreasing of performance.
I've had no issues with scalability.
In my experience, customer service it good.
In my experience, technical support is good.
Yes, I used other solutions, but I chose Business Objects because it's easy to use.
I wasn't involved in the initial setup.
Disclosure: I am a real user, and this review is based on my own experience and opinions.