SAP BusinessObjects Business Intelligence Platform Review

Extremely valuable for combining data from various sources, but UI is not user-friendly


What is our primary use case?

Management reporting and also some ad-hoc reporting.

How has it helped my organization?

During the first of the 10 years we used it, it was a very valuable reporting product. It really is the only product we have for reporting out of the data warehouse that we have. It has been extremely valuable, to combine data from various data sources.

What needs improvement?

SAP BusinessObjects is actually losing popularity within our company because people find the user interface and the way things are set up not to be as easy as many other tools that are on the market, like Qlik and things like that.

In addition, we would definitely like to be able, through the tool, to show more metadata, and access a data dictionary directly from the tool.

Also, a user should see data lineage, because we have found out that the abstraction being done in the Universes is sometimes too much for the more specific kind of users. They want to see the origin of the data.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Stability is perfect.

What do I think about the scalability of the solution?

Scalability is also very good.

How is customer service and technical support?

We have not used technical support directly. We have a local specialist that we go to. It's easier.

Which solutions did we use previously?

The company implemented BusinessObjects 10 years ago. At that time, it was the best product on the market. A lot of things have changed in 10 years.

The most important criteria when selecting a vendor, if we're talking about a reporting tool, is the ease of use for the end-user as well as integration with other tools, like data dictionaries and data catalogs. That would make the underlying data more visible to the end-user. And, of course, price is important.

What other advice do I have?

Look at who will be your end-user group. Who is going to use the tool?

I would rate this solution at seven out of 10. Seen from the administrative and compliance point of view, it's an excellent tool for an enterprise. But I can't give it any more than that because the user interface for the average user is not very intuitive. You need too much training before you're able to use the tool effectively.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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