SAP Crystal Reports Review

Great product that can be used out of the box, however it's always good to invest in training.

Valuable Features:

It has a lot of flexibility and can be used with a variety of data sources. A lot can be done with grouping and sub-reports.

Improvements to My Organization:

Our organization previously exported a lot of data to Excel. This had to be endlessly manipulated by sorting, cutting, modifying pasting, de-duping, resorting, etc. Using Crystal Reports means all this manual work is eliminated. The report comes out sorted and in the right format without need for any manipulation.

Crystal also has a lot of options for grouping and creating formulas.

Room for Improvement:

Some features are difficult to use for beginning users, such as shared variables.

Use of Solution:

About 10 years

Stability Issues:

With older versions of Crystal there was frequent "crashing" and reinstalling of the program. I have not seen any problems with Crystal 11.

Initial Setup:

Straightforward. Crystal has an easy installation process.

Implementation Team:

In-house set-up.

Other Advice:

It's a great product that can be used out of the box, however it's always good to invest in training.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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1 Comment

author avatarit_user185778 (IT Specialist - Crystal Reports / SQL Server at a construction company with 10,001+ employees)
Real User

The reliability of Crystal has increased exponentially in 2011 and especially 2013. My organization uses Enterprise alongside 2013 and I have to say I still find the 2013 more reliable. But the Enterprise version is a better bet for new users, as it does seem a little more user friendly with the interface. And I agree completely that training is a wonderful investment.