SAP Crystal Reports Review

We like the performance, drill-down reporting functionality, and the report wizard.

What is most valuable?


Drill-down reporting functionality

Report wizard


Built in Formulas

Presentation Options like Charts, Cross tab reports etc.

How has it helped my organization?

We develop many management reports using Crystal Reports. It has reduced the development cost, effort, and provides feature rich reports.

Support of crystal report is also very good, in terms compatibility, many vendors preferred crystal reports as preferred report delivery product.

What needs improvement?

It needs better support for child reports.

It needs additional formulas.

some performance issues when joining tables using report wizard.

For how long have I used the solution?

I've been using SAP Crystal Reports for Visual Studio 2010 for four years.

What was my experience with deployment of the solution?

We had no issues with the deployment. deployment is smooth and it depends upon how you are going to deploy, as dll or rpt file.

What do I think about the stability of the solution?

There have been no stability issues.

What do I think about the scalability of the solution?

We have had no issues scaling it for our needs.

How are customer service and technical support?

Customer Service:

Customer service is good, and responses come within an acceptable time.

Technical Support:

Technical support is good, and responses come within an acceptable time.

Which solution did I use previously and why did I switch?

We previously used SQL Server reporting services. These are also good but complex in some scenarios, like child reports.

How was the initial setup?

The initial setup was very straightforward.

What about the implementation team?

We implemented it with our in-house team.

What was our ROI?

ROI is great as we are using the VS 2010 version which is free with Visual Studio.

What other advice do I have?

Study your requirements carefully, map them into this product, and if you think it fulfills the requirements, you should go for it.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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