SAP Crystal Reports Review

End users and non-technical users can learn the product with ease. We would like the ability to change reports en masse in case of backend changes.


What is most valuable?

The most valuable feature is the ability to create reports easily. End users and non-technical users can learn the product with ease.

How has it helped my organization?

Crystal Reports enables end users to create reports. This in turn, enables business analysts to perform analytics without interaction from our IT teams.

What needs improvement?

From our experience with it, we would like the ability to change reports en masse in case of backend changes. It would also be nice if it enabled object orientation.

For how long have I used the solution?

I've used it for two years.

What was my experience with deployment of the solution?

I've had no issues with deploying it.

What do I think about the stability of the solution?

There have been no issues with its performance.

What do I think about the scalability of the solution?

It's scaled for our needs.

How is customer service and technical support?

Customer Service:

We've had very good customer support.

Technical Support:

Technical support has been very good.

Which solutions did we use previously?

We worked with other solutions concurrently. SSRS was another reporting solution we used.

How was the initial setup?

Initial setup needed to be performed by an IT administrator. Data connectivity was also a function reserved for IT.

What about the implementation team?

The solution was implemented in-house using our local system admin.

What was our ROI?

Our ROI with the solution was being able to jump onto loans that were delinquent before they became junk loans.

What other advice do I have?

This is a good product with good visuals.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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