SAP Crystal Reports Review

I develop reports for customers, for an ERP system that collects a lot of data, but has very few standard reports


What is most valuable?

The ease of making simple reports. The facts that many people use it, hence a lot of expertise can be found on the internet and trainings are available.

How has it helped my organization?

I develop reports for customers, for an ERP system that collects a lot of data, but has very few standard reports. Customers use the reports for making decisions and negotiations.

What needs improvement?

  • Sub-reports in sub-reports
  • Making graphs is very cumbersome
  • Exporting to Excel
  • Using Stored procedures
  • Complex SQL Queries

For how long have I used the solution?

I've used Crystal Reports in general for about 20 years, and v2008 for about six years.

What was my experience with deployment of the solution?

There were no issues with the deployment.

What do I think about the stability of the solution?

We have had no issues with the stability.

What do I think about the scalability of the solution?

We haven't needed to scale it.

How is customer service and technical support?

I wasn't aware of there being any.

How was the initial setup?

It's very straightforward.

What about the implementation team?

I have only installed the developer version, and that can anyone do with it’s eyes closed.

What was our ROI?

The training of users can be more expensive. User training can take two to five days, and in addition, the user needs to understand the database, the tables, and where to get the data.

What's my experience with pricing, setup cost, and licensing?

The training of users can be more expensive. User taining can take two to five days, and in addition, the user needs to understand the database, the tables, and where to get the data.

What other advice do I have?

It does what it does have to do, but seems development has stuck for several years now. Many things are not possible either. Complex queries are impossible, you need to make SQL statements. Sub report in a sub report is impossible.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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