SAP Crystal Reports Review
We can to get a much more accurate picture of where we are and how to get where we want to be.


What is most valuable?

It’s ability to connect to multiple data sources, use SQL or individual tables, views or stored procedures, data formatting options, ability to handle and display various date formats and the ability to use VB or Crystal Syntax (or both) within a report.

How has it helped my organization?

We were able to develop several On-Time Performance reports to assist with correcting scheduling errors and/or location errors for our buses. This has allowed us to get a much more accurate picture of where we are and how to get where we want to be.

What needs improvement?

Charts and Graphs are the only reason I don’t give the product a 10/10. Microsoft Excel is far better and Tableau is even better than that. So much so that my company now wants us to start using Tableau as a replacement for Crystal Reports, at least where graphs and charts are concerned.

For how long have I used the solution?

I’ve used it for 18 years.

What was my experience with deployment of the solution?

When upgrading versions of Microsoft Windows, Crystal Reports would not always work correctly. We would have to reinstall it to make it work right.

What do I think about the stability of the solution?

With Windows 10, our Crystal Reports XI product stopped working correctly completely, but works fine when we upgrade them to Crystal Reports 2013.

What do I think about the scalability of the solution?

It has been able to scale for our needs.

How is customer service and technical support?

We have not used any support from SAP that I am aware of.

How was the initial setup?

Fairly straightforward, especially with 2013. With XI, some options were not checked that we needed. With 2013, they are.

What about the implementation team?

We did the initial setup in-house. Make sure you have detailed step-by-step installation instructions if having a team installing it so everyone gets the exact same setup and things don’t get missed. We had that problem early on when upgrading to 2013 from XI and I had to help determine what was missed or done wrong so they could do it correctly.

What's my experience with pricing, setup cost, and licensing?

The licensing is currently $500 per copy, so we are trying to limit the number of licenses we have to keep costs down.

Which other solutions did I evaluate?

I do not know. It was already being used corporate wide when I arrived.

What other advice do I have?

Make sure you have at least one person (preferable two), who know how to use the product before implementing it corporate wide. The problem at my company is there are 100 licenses out there and we have only 1 person who is an SME (Subject Matter Expert): Me. Everyone else uses it, but they have not had any real training or don’t use it full time.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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