What is our primary use case?
I am a very small organization. I am a single person with a group of clients and most of them are five to ten seats.
I do onsite backups and I deal with ShadowProtect, and a couple of clients have moved up to their cloud solution. I will continue with this type of architecture for the small amount that I do.
We are using this solution almost exclusively for a single-server backup.
What is most valuable?
It's an extraordinary product. We've had ransomware several times over the last few years.
The most valuable features are that it is able to restore quickly and that it is able to virtually restore on Hyper-V.
What needs improvement?
Licensing is an area that needs improvement. I have had six support calls in the last two years all related to licensing because the license would stop all of a sudden.
For how long have I used the solution?
I have been working with StorageCraft ShadowProtect for a few years.
Everybody has moved to version 6.
What do I think about the stability of the solution?
It's a very stable solution.
What do I think about the scalability of the solution?
I believe that this solution is scalable, but it an area that I have not exercised.
How are customer service and technical support?
I have had very little contact with technical support. I tend to work through things myself.
When I have had contact with technical support, I was satisfied. They did a good job.
How was the initial setup?
The learning curve was about 10 years ago.
I guess maybe at first, it was complex, as none of those products were really matured at the time. It was in its infancy.
What's my experience with pricing, setup cost, and licensing?
I don't pay monthly. I purchase the solution outright and use it until the license is done. I get my money's worth.
It is approximately $400 to purchase a virtual service outright.
What other advice do I have?
I would suggest that you do your backups and backup your backups. Always have multiple backups.
I would rate this solution a nine out of ten.
Which version of this solution are you currently using?
Version 6 SPX
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