CA Service Desk Manager Room for Improvement

Marcos L. Domingos
Support Analyst at Sonda IT
The part of notification methods and satisfaction surveys remain almost unchanged. Perhaps greater attention to these two simple and native features could give the set a greater force. It is as if such modules have not evolved with the rest. Diversifying notification methods with pop-ups or ready-made WhatsApp or Skype integration packages would be welcome. Making the Satisfaction Survey more interactive would also be interesting. View full review »
Consult298936
Consultant at a financial services firm with 501-1,000 employees
* We would like more information about all the configurations that we have on our infrastructure side. * The interface for the users is a bit old-fashioned and not user-friendly. * We would like the CMDB to be populated automatically. At the moment, everything is manually created. View full review »
Fernando Bruno Videla
Security Architect at Netnix
Dashboards. Custom dashboards are really important because without that it takes too long to view some information. In the new version, xFlow is better. View full review »
Find out what your peers are saying about CA (A Broadcom Company), ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: December 2019.
390,245 professionals have used our research since 2012.
Olnika Mogakane
Assistant Director with 1,001-5,000 employees
The monitoring tool is in need of improvement. View full review »
Find out what your peers are saying about CA (A Broadcom Company), ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: December 2019.
390,245 professionals have used our research since 2012.