CA Service Desk Manager Review

The most valuable features are the service catalog and process automation.


What is most valuable?

The most valuable features are the service catalog and process automation; in deployment, the ICT automation and self-service.

How has it helped my organization?

  • Self-consumption of services by end-users
  • Standardization
  • Automation with increased effectiveness

What needs improvement?

I would like to see integration between the service management products and consolidated application of patches.

For how long have I used the solution?

We have used this solution for five years.

What do I think about the stability of the solution?

I did not encounter any issues with stability.

What do I think about the scalability of the solution?

I encountered issues with scalability. The solution is 32-bit.

How is customer service and technical support?

I would give technical support a rating of 9 out of 10.

How was the initial setup?

The initial installation was simple. The initial configuration and integration between products was complex.

What other advice do I have?

Make sure you have a strong official CA support presence.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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