Clarity SM Valuable Features

Makhosonke-Matshoba
ESM Specialist at Gijima

I like the self-service interface and the fact that people can raise and check their own tickets without necessarily having to call the service desk. They can check progress on their tickets and also have input in the life cycle of the tickets. That's one feature that I think I like most.

We are running a high availability deployment now and I like the architecture because it makes it easy from a maintenance point of view. You hardly have any downtime because of high availability. You just move your servers across to a secondary or primary environment, do your maintenance and bring it back without users even noticing. The nice thing is the feed into the inventory and discovery solutions that work so well. You keep your discovery data somewhere and you verify it before you bring it over to CA SDM. 

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Makhosonke-Matshoba
ESM Specialist at Gijima

As of late, I really like the BI functions. 

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TS
Tomasz Szczesny
IT Administrator / Help Desk Platform at Inter cars

The newest customer portal is an improvement on the old one. However, we don't have the possibility to use it as we're on an older version.

The new portal for analysts is supposed to be very good as well.

The in-service catalog is quite useful.

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Learn what your peers think about Clarity SM. Get advice and tips from experienced pros sharing their opinions. Updated: May 2021.
501,818 professionals have used our research since 2012.
Marcos L. Domingos
Support Analyst, Lead at Sonda IT

XFlow (Temperature) and Service Point together provided an extremely user-friendly and collaborative experience to the point of making it easy for all users of the product, whether end-users or analysts.

In these resources, knowledge management gains strength and favors the dynamics of use and service, ensuring agility in operations.

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DF
reviewer977340
Project Manager at a mining and metals company with 10,001+ employees

The most valuable features are the requests and incident tracking.

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Manuela Arriaga
Project Manager at Mutualidad de la Abogacía

The most valuable feature are the time sheets, it's a very powerful tool.

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OM
Olnika Mogakane
Assistant Director at Department of Trade and Industry

The most valuable features of this solution are reporting, configuration monitoring, and the Request and Incidents workflow.

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Learn what your peers think about Clarity SM. Get advice and tips from experienced pros sharing their opinions. Updated: May 2021.
501,818 professionals have used our research since 2012.