xMatters IT Management Competitors and Alternatives 2019

Get our free report covering Everbridge, PagerDuty, Atlassian, and other competitors of xMatters IT Management. Updated: July 2019.
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Read reviews of xMatters IT Management competitors and alternatives

Tech Leader
Real User
Office of the CIO, Service Excellence at a pharma/biotech company with 10,001+ employees
Jun 12 2018

What is most valuable?

The engagement component is the most valuable, and what I mean by that is, if I were to send out an alert notification to a half-dozen people when a major IT crisis… more»

How has it helped my organization?

What we were looking at was: "How do you shorten the time to restoration when a crisis is occurring?" That's really the key benefit of the out-of-the-box Everbridge IT… more»

What needs improvement?

In recent weeks we've been talking to Everbridge about leveraging some new functionality that they're demploying right now around orchestration. Imagine a full… more»

What's my experience with pricing, setup cost, and licensing?

For us, the pricing is a good value. I can't say whether or not their list pricing looks favorable to everyone who's checking, but I can say that the process of sourcing… more»

If you previously used a different solution, which one did you use and why did you switch?

We had an incumbent solution that had been in place for about seven years. The principal reason for switching was that the incumbent was losing momentum in the marketplace… more»

What other advice do I have?

Scope the project well. What I mean by that is, don't bite off more than you can chew, but don't do less than you need to do. Scoping it well means that you've identified… more»

Which other solutions did I evaluate?

We also looked at TelAlert and xMatters. We went through a pretty traditional solution-selection activity where we prepared and documented our requirements for the market… more»
Get our free report covering Everbridge, PagerDuty, Atlassian, and other competitors of xMatters IT Management. Updated: July 2019.
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