xMatters IT Management Competitors and Alternatives

The top xMatters IT Management competitors are
Read reviews of xMatters IT Management competitors and alternatives
Real User
Senior Manager, IT Operations at a hospitality company with 1,001-5,000 employees
May 21 2018

What is most valuable?

* Incident management * Ease of integrations

How has it helped my organization?

We have been able to quantify improvements in escalation and time to resolution. It has decreased timeframes and improved resolution by 35 - 40 percent. We used to have one individual handling a call, along with other duties. So at times,... more»

What needs improvement?

It could use more enhancement type integrations, but no improvements to functionality are needed.
VictorOps
Consultant
Senior Consultant - DevOps at a tech services company with 10,001+ employees
Aug 21 2016

What is most valuable?

It captures the incidents from New Relic and sends out notification when there is a critical alert.

How has it helped my organization?

Integration with Amazon CloudWatch and New Relic. Most of the AWS applications are monitored using CloudWatch but it cannot notify using sms/call. Integrating with VictorOps has helped the notification across global telephone numbers.

What needs improvement?

User management has to be improved and more user types need to be added as there is currently only Admin or User. The timeline display should be improved as currently you need to scroll down the incident list to find a specific incident. As... more»
PagerDuty
Real User
Agile PLM Practice Lead at a tech services company with 51-200 employees
Nov 20 2017

What do you think of PagerDuty?

Valuable Features Notification is the most valuable feature. • Improvements to My Organization It allows us to provide better customer support. • Room for Improvement I would like to see more content in the notification messages; although, that might be a configuration on our end. • Stability Issues We have never had any stability issues. • Scalability Issues It has scaled well for our needs. • Customer Service and Technical Support I've opened one support ticket. They were very responsive; answered within a few hours. • Other Solutions Considered I can't help with this. I wasn't involved in the selection. • Other Advice I would say look at PagerDuty. Look around, because I didn't. But it is definitely a good option. We didn't really do any...

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