xMatters IT Management Competitors and Alternatives

The top xMatters IT Management competitors are
  • Everbridge IT Alerting
  • OpsGenie
  • PagerDuty
  • VictorOps
Read reviews of xMatters IT Management competitors and alternatives
Manager32cf
Real User
Manager at a transportation company with 51-200 employees
Oct 05 2018

What is most valuable?

The email integration, the ability to launch from other programs using email triggers, was the primary reason we got... more»

How has it helped my organization?

We've created fake units in the CAD system and, when activated, it sends an email to Everbridge. That has allowed the... more»

What needs improvement?

It does have a pretty steep learning curve, especially if you're trying to parse information, instead of just sending... more»

What's my experience with pricing, setup cost, and licensing?

We thought the base product was pretty reasonable. It can pricey once you start adding stuff on, but that's the same... more»

Which other solutions did I evaluate?

We were using CodeRED. We needed some of the functionality Everbridge had that CodeRED didn't have. CodeRED was fairly... more»

What other advice do I have?

Dig into the resources they have, like Everbridge University. Don't rely completely on the on-site training because... more»
VictorOps Logo
VictorOps
Itay Arad
Real User
Product Manager- NessPro at a tech services company with 1,001-5,000 employees
Sep 28 2017

What do you think of VictorOps?

Valuable Features: Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred. This reduces communication and error time significantly. It sends a report with the solution for you to perform. • Improvements to My Organization: It reduces the communication around CI/CD and production errors in about 90% of the cases and made our support tasks much easier. • Room for Improvement: Should have more YouTube webinars. • Use of Solution: About three months. • Stability Issues: Not at all. • Scalability Issues: Not at all. • Customer Service and Technical Support: In the initial implementation, we used their guys. It was very quick and responsive. • Initial Setup: Straightforward, the...
PagerDuty Logo
PagerDuty
Lead49f7
Real User
Agile PLM Practice Lead at a tech services company with 51-200 employees
Nov 20 2017

What is most valuable?

Notification is the most valuable feature.

How has it helped my organization?

It allows us to provide better customer support.

What needs improvement?

I would like to see more content in the notification messages; although, that might be a configuration on our end.

What other advice do I have?

I would say look at PagerDuty. Look around, because I didn't. But it is definitely a good option. We didn't really do any training and it was pretty well accepted. I regret not... more»

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