BigFix Review

Servers are patched more consistently than they have been previously but there should be improved integration of user security between different products


What is our primary use case?

Our primary use case of this solution is for automated server patching. It integrates with our change management tool. It replaced SCCM for Windows. 

How has it helped my organization?

Servers are patched more consistently than they have been previously.

What is most valuable?

Some of the most valuable features are the development of the patches, the fixlets, and not having to bundle things ourselves. 

What needs improvement?

I would like to see integration of user security between the different products to be improved. There's separate security for compliance, separate security for web reports, and the console, and you have to manage those things separately. 

What do I think about the stability of the solution?

It's very stable.

What do I think about the scalability of the solution?

It's very scalable. It handles it effortlessly for our needs. 

How are customer service and technical support?

The first level two support was a little spotty a year ago. It's improved. I get a B, B plus from them. The knowledge of the first line of support seemed to be limited. 

How was the initial setup?

Once you've done the setup once, it's not that complex. Initially, it can be a little bit complex to get your head around, but now that I've done it a couple of times, I don't deem it to be overly complex.

What about the implementation team?

We used IBM Professional Services and it was a good experience. 

What other advice do I have?

I would rate BigFix an eight out of ten. It's powerful, has low administrative overhead, it's reliable, and not too expensive. Not a ten because there's always room for improvement. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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