CA Service Desk Manager Review

Problem management and SDF management are great features and really improve our day-to-day functions.


Valuable Features

We love the CMDB, it's a very good functionality. The whole ITO process is very well-defined. Problem management and SDF management are great features and really improve our day-to-day functions.

Room for Improvement

The software asset management is a feature for which we don't find the correct functionality. It's something we could potentially use, but it needs to be improved.

Use of Solution

We've been using it for six years.

Stability Issues

We don't have any problems. It's been very stable.

Scalability Issues

We are provisioning other clients in the platform, and it's scaled just fine for us.

Customer Service and Technical Support

We have a lot of experience with this type of software and manage on our own. We haven't needed to use technical support.

Pricing, Setup Cost and Licensing

Last year, we looked at other solutions on the market and found some that were cheaper than CA. However, we decided to stay with CA because we already have a partnership with them.

Other Solutions Considered

Yes, but we decided to stick with CA because of our partnership and knowledge of the product.

Other Advice

CA is very good in both the implementation and operation phases. We've been very pleased.

Disclosure: My company has a business relationship with this vendor other than being a customer: We're partners
1 visitor found this review helpful
1 Comment
T MaculReal UserTOP 5LEADERBOARD

Great, Valuable words.

Do you have CA SM customized?

Did you customized CMDB for you company process?

Regards

09 September 17
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