Clarity SM Reviews

Name: Clarity SM
Brand: Broadcom
Rating: 4 (107 reviews)

3.9 out of 5

107 reviews
85% willing to recommend

1,138 followers

What is Clarity SM?UNIXBusinessApplication
Price:

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

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Clarity SM is the #21 ranked solution in top IT Service Management (ITSM) solutions and #23 ranked solution in top Help Desk Software. PeerSpot users give Clarity SM an average rating of 7.8 out of 10. Clarity SM is most commonly compared to ServiceNow: Clarity SM vs ServiceNow. Clarity SM is popular among the large enterprise segment, accounting for 62% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 16% of all views.

Helped 769,599 peers since 2012

Featured reviews

Türker Kara

Application & Software Architect at Turkiye Finans Participation Bank

Feb 24, 2023

Our company uses the solution for system, program, service request, change, and knowledge-based management. We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations. We have about…

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Umair (Abu Mohaymin) Akhlaque

Enterprise Solutions & Services Head at Duroob Technologies

Dec 21, 2021

Generally speaking, Clarity's installation is relatively straightforward. Then again, it depends on how big the architecture is. If it's simple, implementation will take you a couple of hours. But if you have a vast infrastructure with multiple databases and application servers and want to enable the mobile app, it can get a bit complicated. The amount of technical staff required also depends on the size of the implementation. If it's a small job, one consultant can handle it. But if it's a more extensive implementation with different process owners and stakeholders of the company taking part, then you need multiple consultants.

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Sandip Kheni

Lead Developer at STL - Sterlite Technologies Limited

Mar 20, 2023

We used the solution for two purposes. When working for a banking client, we used it to report incidents and change order-related requests for internal banking employees. Currently, for clients in the telecom industry, we are using it from a service management perspective for end users The…

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Clarity SM market share

Product category:

As of April 2024, the market share of Clarity SM in the IT Service Management (ITSM) category stands at 1.4%, marking a decrease of 36.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Service Management (ITSM)

Key learnings from peers

Valuable Features

"It is the most stable product in the market."
"The solution's back-end architecture is very good for end users."
"The UI is very user-friendly."

Room for Improvement

"They should enhance the service desk manager's service point function to be more customizable."
"The API is very, very bad so we developed our own."
"There are some issues regarding the knowledge base and the configuration manager."

Pricing

"The solution is quite reasonable compared to other solutions in the market."
"The pricing is based on a subscription model."
"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Clarity SM Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

12%

Manufacturing Company

10%

Real Estate/Law Firm

Healthcare Company

Comms Service Provider

Educational Organization

Construction Company

Government

Transportation Company

Retailer

Media Company

Energy/Utilities Company

Insurance Company

Hospitality Company

Pharma/Biotech Company

Non Profit

Engineering Company

University

Wellness & Fitness Company

Logistics Company

Consumer Goods Company

Wholesaler/Distributor

Legal Firm

Marketing Services Firm

Mining And Metals Company

Outsourcing Company

Performing Arts

Compare Clarity SM with alternative products

Learn more about Clarity SM

Learn More: https://www.ca.com/us/products...

Clarity SM was previously known as CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight.

Product Video

Clarity SM customers

Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini

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