Citrix ShareFile Review

Provides the ability to share files with vendors/consultants.


What is most valuable?

  • Securely managing file transfer
  • Ability to share/request files with vendors/consultants

How has it helped my organization?

It provided end users with a secure file-sharing option with which they can share big files.

What needs improvement?

  • Using the service using mobile devices

For how long have I used the solution?

I have used it for two years.

What was my experience with deployment of the solution?

Deployment by vendor was not done right. We were looking for a HA solution but it is not configured like that. The vendor configured the server such that, in case the primary server fails, we have to manually configure the secondary server to take over.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How is customer service and technical support?

Customer Service:

Customer service is 7/10.

Technical Support:

Technical support is 9/10.

Which solutions did we use previously?

We did not previously use a different solution.

How was the initial setup?

We were looking for a HA solution for Citrix ShareFile but the vendor did not configure it properly. We will be redoing the installation and configuration again in the coming months.

What about the implementation team?

We implemented it through a vendor team. It was OK.

What's my experience with pricing, setup cost, and licensing?

I feel that you can buy fewer licenses and either share them amongst users or assign someone to upload the file, and generate link/send email.

Which other solutions did I evaluate?

Before choosing this product, we did not evaluate other options.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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