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Citrix ShareFile Competitors and Alternatives

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Read reviews of Citrix ShareFile competitors and alternatives

MW
CEO / PM / Systems Engineer at a tech services company with 1-10 employees
Real User
Top 20Leaderboard
Easy to use for customers and technologists and allows us to collaborate securely with customers in controlled conditions

Pros and Cons

  • "Governance and ease of use are why I think a lot of people like Box, including ourselves. Basically, we're concerned about what information is being sent to Box, so we use a lot of the Box governance features to make sure that what is being sent to Box is appropriate. If it is not appropriate, it is not allowed to be sent. It is also pretty easy to use. It is the easiest to use for customers and for technologists."
  • "I haven't really come across a case where we're not able to use it for what it is, so I don't really have anything holding us up or any customers holding us up at this point that I know of. There are always some limitations, but as a technologist, I just live with them, and there is always room for improvement, but I don't have anything quantifiable."

What is our primary use case?

We are using the latest Box Enterprise. We use it to collaborate securely with customers in controlled conditions. The general use cases are really just customer collaborations. It might be in a financial institution working with loans or selling loans. With low interest and COVID, most banks are really pushing the refinance functionality, and it is very important for banks and credit unions and even just loan brokerage companies to be able to securely, easily, and safely get information to and from their customers.

Most of the time, email is not the way to do it because either people don't know how to use email securely or the files are too large to be sent via email. That's why these file-sharing collaboration things are really popular and should be really popular with the financial industry. This is a huge use case right now.

What is most valuable?

Governance and ease of use are why I think a lot of people like Box, including ourselves. Basically, we're concerned about what information is being sent to Box, so we use a lot of the Box governance features to make sure that what is being sent to Box is appropriate. If it is not appropriate, it is not allowed to be sent. It is also pretty easy to use. It is the easiest to use for customers and for technologists.

What needs improvement?

I haven't really come across a case where we're not able to use it for what it is, so I don't really have anything holding us up or any customers holding us up at this point that I know of. There are always some limitations, but as a technologist, I just live with them, and there is always room for improvement, but I don't have anything quantifiable.

For how long have I used the solution?

I have been using this solution for a couple of years.

What do I think about the scalability of the solution?

I have seen cases where the number of people using it in an organization goes as high as 1,000.

How are customer service and technical support?

Their support was very good. We very rarely need support, but when we did engage them, they were quick to respond and very accurate and complete.

Which solution did I use previously and why did I switch?

In addition to Box and ShareFile, we also use a product called Egnyte. It is very similar to Box. I would say it is on an equal level with Box. Both Box and Egnyte are better than ShareFile.

We are in a reseller and consulting role for some companies, and some of our customers wanted to go with Box because they're a larger company. It was basically just a perception of financial stability. It was not that there was a concern that Egnyte wasn't stable. It was just a concern that they were a much smaller company. They perceive a large company as a lower risk.

What's my experience with pricing, setup cost, and licensing?

They are very price competitive when pushed. Initially, they come out with a standard list price, but they are willing to be very competitive. The Box price was pretty much equal to or lower than the Citrix price, and Box has more features.

What other advice do I have?

We like this solution, and we prefer to work with the Box consulting team. Basically, for a large company, we would recommend that people work with their professional services just to get things set up quickly and completely. It is possible to do this on your own, but it is faster if you have help from Box. Their pro services are very good.

I would rate Box an eight out of ten. Eight is about as good as somebody is going to get. There is always room for improvement, but I don't have anything quantifiable to make it a ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Mike Apale
Business Systems Analyst at Digital14 UAE
Real User
Top 10
The documentation repository is key as it assists us in collaborations with others

Pros and Cons

  • "Ability to collaborate with others in one location."
  • "Workflows could be simplified."

What is our primary use case?

Our primary use case of SharePoint is as a document library, or repository of files, for our project management sites which are basically communication sites. We're currently using the solution on-prem but have also used it on cloud. We have a vendor relationship with Microsoft and I'm a business system analyst

What is most valuable?

I like the way the solution was helpful in delivering project updates. I can incorporate my project timelines presented in web page format along with the KPIs. The documentation repository is within the same page too so you have the updates, the timeline status, and the documents which you can pull out. It means you can collaborate with others all in the one location.

What needs improvement?

The solution could probably be improved by incorporating some of the power apps for workflow and easy set up. I usually get most of the workflows in automated mode and we're barely using the full features of SharePoint. I think it could be simplified so it doesn't require coding. For example, if there's an ad hoc workflow, it could be added immediately instead of going to a different application. If they could incorporate and enhance the user friendliness of SharePoint with the workflow of SharePoint, that would be great. 

I'm not sure it's feasible for SharePoint to integrate with mobile gadgets as an additional feature but if they were able to do that, it would mean that even if you have external documents, they can be extended to any variable whether it's a gadget, tablet, watch or whatever. Right now, the SharePoint site can be rendered in mobile apps, but there's a limitation, it doesn't extend to smart watches.

For how long have I used the solution?

I've been using this solution for about six years. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

We haven't had any issues with scalability. It's quite easy to scale up or down. 

How are customer service and technical support?

I don't have much interface with the Microsoft Office because it's usually the SharePoint architect or developer that needs to make contact with support.

What other advice do I have?

I would recommend this product. I've also used Citrix ShareFile and if I compare that solution to SharePoint, my preference would be to go with SharePoint. It's a more user friendly and intuitive solution.

I would rate this solution a nine out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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