Dynatrace Review

We use it for monitoring all our applications

What is our primary use case?

We use it for monitoring all the applications in our bank, and it works fantastically. 

How has it helped my organization?

We know it is a primary part of it and we use it for everything. It is starting to become a culture differential. People are starting to understand what it is and what it can give them. It is a slow process, but it is really changing and it is making people start to understand how their applications work.

What is most valuable?

  • Root cause analysis
  • Problem solving

What needs improvement?

Deeper dive on the Dynatrace web versions, so we can get down to the packets if it is available. The ability for business transactions in application automatic deciphering.

The integration of the tools is getting there. It is still not there yet, because we still have to get a lot of tools to put together.

What do I think about the stability of the solution?

It is sometimes good, sometimes bad, but most of the time it is getting better. Some of it is the installation and configuration, we screwed it up. The other side of it is that sometimes we have issues with the code on their side. We like to get it fixed.

What do I think about the scalability of the solution?

Scalability is getting better. It has had its issues. We have scaled it very large, and it is getting better. The newest version will scale, but we have not tested it yet.

How is customer service and technical support?

When it's something technical support can fix, it is very good. When it is something they can't fix, and it is either an environmental area or something they need to work on it sometimes can take time to get done.

They take a reasonable amount of time if it is on the roadmap, but if it is not on the roadmap, then it does take awhile. 

Which solutions did we use previously?

We have used siloed monitoring tools in the past. I have a big problem with silo. Silos never solve a problem. 

I am a trouble shooter. I used to have break silos. Silos are the not "ME" generation. Not me, not me, not me. We had to break that. Sometimes silos caused people anger and stepped on people's toes. It just made people say "Not me, it's not my job," but they found, when you break them, it opens up reality. 

Which other solutions did I evaluate?

There are the tools that are better, but overall, it is the best suite out there. 

What other advice do I have?

Do tests. Do PoCs to make sure that it fits in your environment, because there are a lot of different ways of doing things, and if you find out that it fits your environment, do use it. It is a fantastic tool, but you have to learn how to use it.

The role of AI has become very important when it comes to IT's ability to scale in the cloud and manage performance problems. The more complex digital gets, the more important AI is when it is done right, because it takes less time to do things. It filters through all the garbage, so you do not have to pay somebody to it, and it takes care to do a good job.

If I had just one solution which could provide real answers, not just data, it would affect our team and every team in the world if it was done properly very well. 

Most important criteria when evaluating products:

  1. Does it work.
  2. Don't listen to the FUD.
  3. Make sure it does what you want to do under the load that you want to do it.
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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