Dynatrace Review

It gives complete stats of the user and what they are doing

What is our primary use case?

We use it to get the network stats and know how many clicks happened on both the front-end side and back-end side, then drill down on debiting to obtain the stats around that.

Dynatrace is working fine right now. It is working as we expected.

How has it helped my organization?

We can dig into Dynatrace to analyze data, then know where the user is going based on user navigation. 

Performance-wise, we can see if there are any issues. Then, we can dig into them.

What is most valuable?

It gives complete stats of the user and what they are doing.

What needs improvement?

Because we are financial, there are certain things that we cannot put on the cloud. However, that is a given fact, not only for us. It is a given fact for any financial company because of PCI compliance. Because of PCI compliance, companies don't take the risk of putting data in the cloud. Otherwise, we have had a very good experience with the cloud.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

The stability is good. I have not seen any issues.

What do I think about the scalability of the solution?

I would rate scalability at least an eight or nine out of ten.

How is customer service and technical support?

Everything is excellent with technical support. Some of their personnel are our main point of contacts. They are always in touch with us.

How was the initial setup?

The integration and configuration is very easy.

What's my experience with pricing, setup cost, and licensing?

Purchasing through the AWS Marketplace is excellent. 

Which other solutions did I evaluate?

We did not evaluate any other products. Top management said. "Just go and use this."

What other advice do I have?

It functions well. We are getting good support. It gives us everything that we were looking from it.

We use the on-premise version and have just begun onboarding the AWS version. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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