IBM B2B Integrator Review

One of the Powerfull & stable tool out there to handle B2B

What is most valuable?

The IBM Sterling B2B Integrator is a very good B2B tool which has required services and adapter to handle B2B requests. Having this variety of adapters help us handle all most all requests from our customers.

How has it helped my organization?

We are able to handle the request which were not able to handle before with Trusted Link translator. We are able to built custom processes, even edit out of the box business process to make them work how we wanted to track information for our end to end visibility.

What needs improvement?

There is no end-to-end built in visibility at least until we moved to IBM managed services.

Able to test processes in debug mode.

Able to test processes from local machines.

For how long have I used the solution?

12 years

What do I think about the stability of the solution?

The product is very stable. We use version 5.2. We used 4.1, 4.2, 4.3 as well. It was previously Gentran Integration Suite and then it was branded as IBM Sterling B2B Integrator. Version 5.2 is stable.

What do I think about the scalability of the solution?

The scalability is good. We had the right hardware as per recommendations.

How are customer service and technical support?

Customer Service:

There are three types of issues. Simple, medium and complex. For simple issues we were able to find some answers from Knowledge base. For medium issues we used to raise tickets with L1 where some of them are solved or we get L2 involved. For complex issues we hit L3 and it many end up as product enhancement request sometimes. Critical & Complex issues used to take some time to get on to same page, recreate it at IBM environment and come with a resolution. I would give them a rating of 8 out of 10.

Technical Support:

We didn’t use technical support for the solution because we had a good team coming from AS/400 background. We were mainly focusing on issues when something didn't work. We got help for the following:

  • Hardware requirements.
  • Installations.
  • Patch installations.
  • Some of the key functionality, in terms of certain adapters and how they work.
  • Guidance when we were trying to understand how an adapter works in detail.

Which solution did I use previously and why did I switch?

Yes, we had Trusted link translator V2 and V6 which are no match with respective to functionality we get from IBM sterling integrator so that was the reason we switched.

What other advice do I have?

This is a good tool for a person who already understands the B2B concepts. You will have to build the base framework first and then start onboarding customer interfaces otherwise you will end up with too many customer interface to handle down the line.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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