What is most valuable?
The product is easily transportable - it'll go to any platform. We can make any business, an electronic commerce business in no time at all. We have enough experience with the software itself so that a company can go out and buy the IBM product, hook that company up with us, we can put the software they need on it, and they can be in business in two shakes of a lamb's tail.
What needs improvement?
Well perhaps an easier way of getting questions answered would be useful. The emailing of questions into IBM's site for Sterling support works but it would be nicer if we had more. The knowledge base does leave a little bit to be expected.
I don't see that it needs anything more. It does everything just the way it is right now. There is a lot of years of development back from when Sterling was an independent company, before IBM took over. They formed a niche and we have it.
What do I think about the stability of the solution?
The stability is unbelievably good and we have a Sterling hotline for all of our Sterling questions. They're very responsive. IBM is a little bit of a cumbersome thing in front of it, but we know how to get out around that and it works out very well. What happens is a customer that spends $1,000,000 in their budget, they get support all the time as they need it and the company itself doesn't have to be technically savvy. All they need to do is interface with our company, Sea Level Solutions, and they have everything they need to keep business running.
What do I think about the scalability of the solution?
It can go any size. It's a little bit expensive for a mom-and-pop shop, but again, IBM will be having much smaller packages, which will be more affordable.
How are customer service and technical support?
I am technical support. I am like first and second line, if I don't know it I can usually get on a phone call to someone who can get me answers within a reasonable length of time, 6-12 hours.
Which solution did I use previously and why did I switch?
I supported another product from TSI Software back in the 90s when Gentran
Basic was being developed.
What other advice do I have?
I rated it a nine because there is always a little bit of room for improvement.
I would advise colleagues to find a way to be able to utilize this product because it would give them everything they need and then some because it's just it's a very versatile product.