What is most valuable?
The IBM B2B Integrator is going to be a middleware point of contact for us. It's helping us in terms of file transfer communication. There is a file gateway, which is built on B2B Integrator, which allows us to build out some custom protocols based on our requirements. That would be any of the use cases; FTP, SFTP, S2 and all kinds of communications.
I believe that the translation part is the best thing, with which we can do a lot of custom business processes. It will help us to build a translation specific to our partner, specific to our port, or specific to EDA testings. It's going to help us a lot in translations, especially in terms of converting the standard EDA documents to the internal file formats or vice versa (back to EDA).
I started working as a developer and now, I'm a solution architect. All this while, I have been using it, for over 13 years; this is a great tool.
What needs improvement?
There's a lot still to be improved in the component, as there are many challenges in terms of B2B tools. One of the challenges was on the Sterling side, since I love to have translations with XLS. So, if you have a Word document and an XLS file, then there is no conversion right now, which is a standard way of doing it. It's not happening anywhere in the world, i.e., anywhere in the B2B tools, so I'd love to have that kind feature soon.
For how long have I used the solution?
I've been working on this tool for the past 13 years.
What do I think about the stability of the solution?
The stability of the solution totally depends upon a company and as to what they are looking at the moment. Right now, we are looking at the Sterling B2B solution, so it is good.
What do I think about the scalability of the solution?
The scalability is also good.
How are customer service and technical support?
The technical support is good. We just have to be conscious on the escalation part, i.e., if it's a Level 1 or Level 2. Otherwise, they are good and prompt.
Which solution did I use previously and why did I switch?
Previously, we were using Mercator, which is now acquired by IBM and now known as IBM WTX/IBM ITX.
We did a market research and then found out that this is going to be the less expensive solution, in terms of the cost, as compared to the other products.
When selecting a vendor, we just want the vendor to be flexible and who can go with a lot of iterations; and the cost; and then who has the technical capabilities; and then who is very strong in communicating things; and being fair in terms of the cost. We have a lot of issues in terms of dealing with the vendors, since their billing prices are very high.
We chose IBM because it's a great tool and is going to support us to do a lot of internal completion of the translation piece. Also, cost-wise, it's less compared to the other products.
Which other solutions did I evaluate?
Right now, we have Shree Consulting and we have Lightwell our short list; that's all I know.
What other advice do I have?
It can do everything. Now that IBM is acquiring the ITX/ WTX, it's going to be a next generation tool. As long you add some capabilities to it, it's going to be good solution.
You should go for it!