What is most valuable?
Pricing matrix and warehouse functionality.
- Pricing Matrix: Allowed us to implement a very complex "go to market" pricing model. This allowed us to tailor pricing to individual customer requirements. We could implement an automated pricing model that maximized gross profit in a very competitive environment.
- Warehouse Functionality: In ERP terms is rich, allowing us to run three separate businesses in a shared warehouse environment.
How has it helped my organization?
It has enforced process discipline within the business. This led to increased efficiencies and reduced errors. At the same time, it gave business visibility to operational and senior management.
What needs improvement?
Usability could be improved.
For how long have I used the solution?
My time with the product has spanned two years. There was eighteen months during the implementation process, and six months after go-live.
What do I think about the stability of the solution?
The product is generally stable. It is no better or worse that other ERP packages that I have used.
What do I think about the scalability of the solution?
We have only had scalability issues in terms of hardware. The product scales well. However, the original hardware requirements were not specified high enough to meet the number of users. We increased disk I/O on the server to resolve this issue.
How are customer service and technical support?
Local Australian based support is good. This consists mainly of product consultants, subject matter experts, and project managers.
As the product is developed overseas, customization that requires programming takes longer than originally expected.
Which solution did I use previously and why did I switch?
We had a bespoke green screen-based ERP with limited functionality.
We changed solutions to get better functionality and a modern, supported platform to take us forward for the foreseeable future.
How was the initial setup?
The initial implementation was more complex than expected. We purchased a pre-configured version. We were told that it would fit our business model.
During implementation, it was found to be inadequate. Additional configuration changes had to be made throughout the implementation phase.
What's my experience with pricing, setup cost, and licensing?
Both the pricing and licensing need to be negotiated up front. If possible, include future expansion plans in terms of additional users and modules. The best discounts are applied at the initial purchasing stage.
Which other solutions did I evaluate?
We evaluated two other SAP products.
What other advice do I have?
I would advise that you include a "Fit/Gap analysis" workshop as part of the evaluation process. This may add to the cost, but will reduce the number of issues that need to be resolved during the project implementation.