Microsoft 365 Business Review

It is stable and easy to deploy, and it works for us


What is our primary use case?

I am in charge of the collaboration piece of this. We use 365 Business as a whole. We use almost all the tools.

What is most valuable?

It is easy to deploy and do the settings. It has also been stable. 

What needs improvement?

Their technical support could be faster. The admin portal, report generation, and other things could also be much simpler. We can't do columns adjustment at this time.

The desktop app of Teams had lots of issues recently. The web version worked fine. We had to do a lot of things in terms of infrastructure and networking. It could have been better. It is quite new, so we got to bear and go with that, and then we'll see.

For how long have I used the solution?

I have been using this solution for less than a year.

What do I think about the stability of the solution?

It has been stable so far.

What do I think about the scalability of the solution?

We have about 4,000 users.

How are customer service and technical support?

They are doing a great job. We go and create a ticket, and then someone responds. If required, we are also able to escalate stuff, but their support is not that fast. It should be faster.

How was the initial setup?

It is easy to deploy and do the settings.

What about the implementation team?

Our infrastructure team is responsible for its upgrade and maintenance. 

What other advice do I have?

I would recommend this solution, but it depends on the user base and company. We are a government organization, and it works for us. I would recommend it for other government organizations. Our county and other counties are using this solution.

I would rate Microsoft 365 Business an eight out of ten.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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