Microsoft 365 Business Review

A complete productivity solution for small and medium-sized businesses


What is our primary use case?

Our entire company uses this solution — roughly 25,000 people. We use Microsoft 365 Business for email, for example. 

We definitely plan to keep using this solution. 

What is most valuable?

Teams and SharePoint are both great. 

What needs improvement?

There should be more alignment between Windows solutions, mobile solutions, and web solutions. That way the user experience is always the same. Currently, a Windows solution is very powerful whereas the mobile experience is basic.

How are customer service and technical support?

I can't comment on support as I have never had to contact them.

How was the initial setup?

As this is a cloud-based solution, there is no setup required.

What's my experience with pricing, setup cost, and licensing?

The licensing could probably be cheaper, but I have nothing to compare it to. 

What other advice do I have?

As an end-user, I would give Microsoft 365 Business an overall rating of nine out of ten — I am very happy with it. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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