New Relic APM Review

Makes it easier to troubleshoot application issues. Administratively, it's really easy since it's a SaaS application.


Valuable Features

Ease of installation/maintenance.

Improvements to My Organization

Makes it a lot easier to troubleshoot application issues.

Use of Solution

1.5 years.

Deployment Issues

We use a deployment solution so after we set it up once we could package up the deployment and go from there. Administratively, it's really easy since it's an SaaS application.

Stability Issues

Haven't encountered as issues with stability.

Scalability Issues

Haven't encountered as issues with scalability.

Customer Service and Technical Support

Customer Service:

Excellent.

Technical Support:

Excellent.

Previous Solutions

I had not used another solution. Others in the company have. Switch was due to feature set, ease of use, and less administrative overhead.

Initial Setup

I had to read the instruction page but other than that, it's easy.

Implementation Team

We did not implement through a vendor.

Pricing, Setup Cost and Licensing

I do not know. The licenses were purchased and I installed Java and server agents.

Other Solutions Considered

I was not involved in the choice/purchase of this product.

Other Advice

Have your dev team read the information about the product: it's capabilities and how to implement them. That will help a lot in the long run.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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