New Relic APM Review

Makes it easier to troubleshoot application issues. Administratively, it's really easy since it's a SaaS application.

What is most valuable?

Ease of installation/maintenance.

How has it helped my organization?

Makes it a lot easier to troubleshoot application issues.

For how long have I used the solution?

1.5 years.

What was my experience with deployment of the solution?

We use a deployment solution so after we set it up once we could package up the deployment and go from there. Administratively, it's really easy since it's an SaaS application.

What do I think about the stability of the solution?

Haven't encountered as issues with stability.

What do I think about the scalability of the solution?

Haven't encountered as issues with scalability.

How are customer service and technical support?

Customer Service:

Excellent.

Technical Support:

Excellent.

Which solution did I use previously and why did I switch?

I had not used another solution. Others in the company have. Switch was due to feature set, ease of use, and less administrative overhead.

How was the initial setup?

I had to read the instruction page but other than that, it's easy.

What about the implementation team?

We did not implement through a vendor.

What's my experience with pricing, setup cost, and licensing?

I do not know. The licenses were purchased and I installed Java and server agents.

Which other solutions did I evaluate?

I was not involved in the choice/purchase of this product.

What other advice do I have?

Have your dev team read the information about the product: it's capabilities and how to implement them. That will help a lot in the long run.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
More New Relic APM reviews from users
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Highlights
The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters.
End-user Synthetics and monitoring are very good.
The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful.
The most valuable feature is application monitoring.
The VPN is one of the solution's most valuable features for us.
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