New Relic APM Review

Makes it easier to troubleshoot application issues. Administratively, it's really easy since it's a SaaS application.


What is most valuable?

Ease of installation/maintenance.

How has it helped my organization?

Makes it a lot easier to troubleshoot application issues.

For how long have I used the solution?

1.5 years.

What was my experience with deployment of the solution?

We use a deployment solution so after we set it up once we could package up the deployment and go from there. Administratively, it's really easy since it's an SaaS application.

What do I think about the stability of the solution?

Haven't encountered as issues with stability.

What do I think about the scalability of the solution?

Haven't encountered as issues with scalability.

How are customer service and technical support?

Customer Service:

Excellent.

Technical Support:

Excellent.

Which solution did I use previously and why did I switch?

I had not used another solution. Others in the company have. Switch was due to feature set, ease of use, and less administrative overhead.

How was the initial setup?

I had to read the instruction page but other than that, it's easy.

What about the implementation team?

We did not implement through a vendor.

What's my experience with pricing, setup cost, and licensing?

I do not know. The licenses were purchased and I installed Java and server agents.

Which other solutions did I evaluate?

I was not involved in the choice/purchase of this product.

What other advice do I have?

Have your dev team read the information about the product: it's capabilities and how to implement them. That will help a lot in the long run.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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