New Relic APM Review

We like that in server pools, you can install the agent on one server and that it supports plug-ins (RMQ, Redis etc.).


How has it helped my organization?

It was the first tool our company used for application level monitoring. It doesn't require much investment or technical expertise to implement, and I would recommend it for SME.

What is most valuable?

Support for plug-ins (RMQ, Redis etc.) is a valuable feature.

What do I think about the stability of the solution?

Older versions of .NET.

What do I think about the scalability of the solution?

The agents are updated quite frequently, but New Relic doesn't offer tools for doing the upgrade in large environments.

How are customer service and technical support?

Customer Service:

It's good.

Technical Support:

We had several issues that were dealt with by there tech support, and their level is pretty good.

Which solution did I use previously and why did I switch?

No previous solution was in place.

How was the initial setup?

The setup is quite simple and there are plenty of online resources.

What about the implementation team?

We did it in-house.

What was our ROI?

Since the plug-ins that report to New Relic do not require license, the ROI is high.

What's my experience with pricing, setup cost, and licensing?

In server pools, you can install the agent on one server. Also, make sure you make the most out of using plug-ins as they don't require licenses.

What other advice do I have?

We are using it also for monitoring of Azure cloud.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Honest, simple review