New Relic APM Review

We get to know when a specific service or specific URL is failing and not performing. We can set certain delivery thresholds, which, if broken, we hear about it immediately.


What is most valuable?

There are many things, but in particular I like the real-time monitoring. We get to know when a specific service or specific URL is failing and not performing. We can set certain delivery thresholds, which, if broken, we hear about it immediately.

How has it helped my organization?

It allows us to monitor in our little part of the company, but it plays a role in the larger functioning of the company because we have our hand in so many areas.

What needs improvement?

Nothing. There’s not really anything I don’t like about it.

What do I think about the stability of the solution?

It’s generally stable, but last year it was a little flaky. It wasn’t as responsible as it should have been, as sometimes you would lose some things that you’d worked on, but very few incidences. But currently the newer version is very stable.

What do I think about the scalability of the solution?

It's scalable, but it comes with a price.

How are customer service and technical support?

I used tech support a while back, but I can’t remember if it was a positive or negative experience. We only had a small issue. But they’ve improved a lot in terms of a larger knowledge base and the usability of the solution itself has improved.

Which solution did I use previously and why did I switch?

No previous solution was used.

How was the initial setup?

I was not involved as it was already set up when I came. At my previous company two years ago, I helped set up, and it was a little bit of a hassle, but it was a different platform (Java). Now it's nodes.

What's my experience with pricing, setup cost, and licensing?

Licensing is based on scale.

What other advice do I have?

It depends on your business, but it's a very useful tool. If you're in the web, you probably need it.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
More New Relic APM reviews from users
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