New Relic APM Review
We utilize the APM, BROWSER, and INSIGHTS dashboards on a daily basis.


How has it helped my organization?

The New Relic toolset has become part of our SDLC -- reviewing the changes we made for impact to the production environment. It's been a valuable asset to identify areas for improvement in our application.

What is most valuable?

We utilize the APM, BROWSER, and INSIGHTS dashboards on a daily basis to monitor the health and performance of our application.

What needs improvement?

We really love the INSIGHTS query and dashboarding capabilities. It would be great to see this expand even further with more options for querying.

What do I think about the stability of the solution?

None at all.

What do I think about the scalability of the solution?

No.

How is customer service and technical support?

Customer Service:

10 -- New Relic has been very responsive and helpful when we've had to contact them.... and it was mostly about 'how do I do xxx' and not related to product problems.

Technical Support:

10/10

Which solutions did we use previously?

No.

How was the initial setup?

Very easy -- install the agent and reload the dashboard!

What about the implementation team?

In-house

What was our ROI?

Improved product performance and customer satisfaction.

What other advice do I have?

Don't be hesitant to reach out to New Relic in the pre-sales process to ask questions for help.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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