New Relic APM Review

The Serverless AWS has helped us with our monitoring. However, we would like a more sophisticated filtering for the Serverless AWS pieces.


What is our primary use case?

We are monitoring our server database to see if there are any anomalies or problems with the servers and databases.

How has it helped my organization?

Since we migrated from on-premise solution to the cloud (AWS), we have migrated somethings into Lambda API Gateway and DynamoDB. We have also done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part.

What is most valuable?

  • The alerting system
  • The integration of API Gateway with Lamda and Serverless AWS.

What needs improvement?

We are sharing different AWS accounts, and if a Lambda has with the same name but a different AWS account, it is a little hard to understand whether AWS or Lamda belongs to that account. Also, we have multiple accounts on the drop down to filter by Lambda, but we see two Lambda with the same name, then we don't know which one to choose. So, it needs to improve its filtering.

We would like a more sophisticated filtering for the Serverless AWS pieces.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

We have not had an issue with stability, so we are happy with it.

For all the features that they have and for the amount of data that we feed them, it handles the stress well. 

What do I think about the scalability of the solution?

We run 20 web servers, 500 Lambdas, and 50 DynamoDB tables. We also have an enterprise SQL Server with different instances along with MySQL databases and mobile applications.

How is customer service and technical support?

I would rate the technical support an eight out of ten.

Which solutions did we use previously?

We were previously using Datadog. At the time of the switch, both companies were closely related product-wise, and some of our company was already using New Relic. We also chose it because the monitoring tool and alerting system fit our needs.

How was the initial setup?

The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts. There is also some room for improvement on the integration with Serverless AWS.

What's my experience with pricing, setup cost, and licensing?

Because of budget, we are not using the mobile app part of this tool.

What other advice do I have?

New Relic has been in the business for a while. It offers a wide selection to attach a monitoring mobile app, server, and cloud. If you want to go with just one product, it fits all your needs.

We were using the on-premise version before going to cloud. So, we were using it on the physical data center, then we migrate to cloud and started using it with AWS. We haven't seen any different between the two products. We have been able to monitor in both.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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