New Relic APM Review

Our operations center can go back and look at trending and history of the applications. They have alerts set up which trigger off of it.


What is our primary use case?

  • Infrastructure management
  • Application management

How has it helped my organization?

We have an operations center which uses it quite extensively to manage production. They can go back and look at trending and history of the applications. They have alerts set up which trigger off of it. 

I go in afterwards and help do the root cause analysis and troubleshooting.

What is most valuable?

It is a software solution as a service, so I don't have to manage it on-premise.

What needs improvement?

I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics. I have not seen the ability for it to do this and having some way to do this would be awesome.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

The stability is fine.

What do I think about the scalability of the solution?

It seems scalable enough. We are always hitting the limit of the number of agents that we have, then we buy more and it works.

How is customer service and technical support?

I have not used technical support.

Which other solutions did I evaluate?

New Relic SaaS seems to do some things much better than SolarWinds, which we have on-premise.

What other advice do I have?

Give it a try, install it, and use it. I don't have to manage the server and worry about the database, storage, and VMs being up and running, etc. It is always there.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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