New Relic APM Review

The solution makes it very easy to have a holistic view, but there is room for improvement on the alerting, insights, and infrastructure monitoring


What is our primary use case?

We use this for application monitoring of our product.

How has it helped my organization?

The solution makes it very easy to have a holistic view.

What is most valuable?

They have baseline level alerting.

What needs improvement?

There is room for improvement on the alerting, insights, and infrastructure monitoring. It provides basic level alerting, and I would like more details. 

I would also like an infrastructure network that provides real-time views, showing the issues.

Compared to their competitors, they are missing some features at the moment.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

We haven't faced any stability issues.

What do I think about the scalability of the solution?

We haven't faced any scalability issues.

How is customer service and technical support?

They have a pretty good technical support.

How was the initial setup?

The integration went smoothly with this product.

Which other solutions did I evaluate?

We also considered Datadog, but New Relic had better features for our use case and good support.

What other advice do I have?

We don't have an AWS version right now.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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