Oracle Database Review

It performs automatic backup recovery and database management, both of which are useful.

Valuable Features

It's enterprise-wide and can handle big databases. Also, it performs automatic backup recovery and database management and monitoring, both of which are extremely useful.

Improvements to My Organization

We've reduced our time monitoring the database and, instead, spent more time researching and improving our system.

Room for Improvement

The portal site needs to be improved, as sometimes it's very slow. They also need to improve their critical problem resolution, especially error ORA-60000. I hoped that they'd be able to reduce those types of errors by now.

Deployment Issues

We've had no issues with deployment.

Stability Issues

We very seldom have stability issues. It's been really stable so far.

Scalability Issues

It's a scalable solution that comes at a cost.

Customer Service and Technical Support

Issues are registered through their portal where we login our tickets. Sometimes, it's a bit slow and their response is a bit average unless it's Severity One, in which case the response time is really quick, about 1 or 2 hours. Otherwise, if it's Severity Three or below, it can probably take up to one day. Sometimes the development team needs to look into the issues.

Initial Setup

Database was already set up when I joined, but I haven't heard that it was particularly complex.

Pricing, Setup Cost and Licensing

Oracle needs to reduce the licensing cost as it's getting more expensive.

Other Advice

You have to really know the Oracle version type that you're working on, especially with the new Oracle chassis which is running on multi-tenant architecture. That is very important if you are, just like our company, on MTA, multi-tenant architecture. We have to really know the inside out how it works before we can actually support and maintain it. So be well prepared for it.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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