What is our primary use case?
We have been using the tool for portfolio management with the resource allocation piece being a big part of it. We are using it to generate data to try and get a real-time report out of all the information needed to prepare for our quarterly reviews, etc.
How has it helped my organization?
It gave us a clarity of purpose. Everybody knows what they are doing and that they are all aligned:
- Managers know what employees are doing.
- Employees know what they are doing and the managers think they should be doing.
That is the clarity which really helps in efficiency.
When you look at your organization, and what everybody is working on, you now know what capacity you have to take more things on.
The biggest impact was making sure that people were aligned on what they're supposed to do. This has really helped us because we're all going in the same direction and we know it.
What is most valuable?
It makes clear what people are working on. It is not just for managers but it is also for the people themselves. They are able to see and say, "I am on this project, and it's official. My manager knows it. Everybody knows it." That helps them with their motivation.
What needs improvement?
Anyone can go in and jerry-rig it. We would like the tool to be more locked down.
For how long have I used the solution?
I have been work with Planview PPM Pro for about two years.
What do I think about the stability of the solution?
We found that sometimes when they have monthly rollouts that there might be some unintended consequences. However, the program is so flexible that sometimes we're not sure if the issue is because of the rollout or because we did something wrong.
What do I think about the scalability of the solution?
It should grow with us for now.
How are customer service and technical support?
I don't interact with the technical support of Planview that much. We have our own IT department. Usually, we interact with them first. Then, if they have issues, they contact Planview.
Which solution did I use previously and why did I switch?
We were using something called PDWare. People hated it. Then, we had a team that went out and looked at the other things out there. I'm not sure of all the things that they considered but when they showed us what PPM Pro could do, it was such a big difference from what PDWare was doing, we said, "Let's give that a try."
Before we started using a tool like this to track what people are assigned to, we would have people who the managers thought should be on certain projects but they apparently had never heard of them. They didn't know they were on those projects and they would be working on some other projects that they thought they were supposed to do. The managers were like, "No, you're supposed to be on this one." So, there was a lot of miscommunication going on.
Now, everything is clear. They can go through the tool, look at it, and go, "I'm on this one." Or, if they see something that they don't agree with, they say, "Hey, I thought you told me..." and then at least those conversations are happening and clears things up.
How was the initial setup?
The setup is pretty straightforward.
What about the implementation team?
With upgrades, we have had Planview come in and talk about what they're thinking about with the new features coming in. Some of them we see that there is a use for them. Others, we are not at a stage to really see the usefulness of them.
Which other solutions did I evaluate?
I would rate it at about eight (out of 10) only because we've been using it for two years but there have been some growing pains as we are learning how to use it and getting the team adopted. I definitely see that adoption has happened and people like what they're seeing. However, I also see some areas where they could make it stronger.
Some of the things that we are looking at seem to be maybe in Enterprise One. So, a lot of the talks are now on Enterprise One. We are saying, "Oh wow, they are pretty similar." Then, we start to talk with people, and they're like, "Yeah, we can do this there." So, we should maybe be looking at what the differences are and what exactly they can do
What other advice do I have?
We are not using Projectplace. We have been using JIRA. A lot of our technical teams is still using JIRA and most of the type of stuff is happening in JIRA, then we do a lot of the PMO stuff on PPM Pro.