Quest Rapid Recovery Review

Easily restored our entire disk to another machine when we had a server upgrade

What is our primary use case?

We back up our on-premise servers, storing and archiving in the cloud and on-premise.

It is on a physical server.

How has it helped my organization?

When we had a server upgrade, we were able to restore the entire disk to another machine. It was very easy to do. This was a huge benefit. We were able to just take the data off of the Rapid Recovery backup and restore it to the new machine. We didn't really have any downtime other than the obvious meantime to restore, which was pretty slow only because the setup of the environment wasn't best practice. So, the data was stored on a USB drive that was not the standard configuration for Rapid Recovery. Therefore, it took 15 to 18 hours to get it restored, but we were able to do that on a weekend. We upgraded Rapid Recovery to the local disk instead of USB, which made it tremendously better.

The ease of use has reduced the admin time involved in our backup/recovery operations. Once the system was set up correctly, it ran smoothly. It is a set it and forget it kind of thing. 

Though I haven't noticed a huge impact, Synthetic incremental backups have helped to reduce the impact to our production environment and network resources.

What is most valuable?

Disk backup (archiving to the cloud) is its most valuable feature because it provides for our disaster recovery plan.

The incremental backups take far less space. The less you have to store and the more compressed it is, the less disk you will need.

It gives me great peace of mind.

What needs improvement?

The archive feature is a little cryptic. I don't think that it is very understandable. Also, the difference between transfer versus backup versus archive and all the terminology can be a little bit muddy. Maybe some white papers or something describing what each thing is, because I had to learn it by calling technicians. Thank goodness, I had a maintenance agreement with software support. For example, I was looking for something called backup and it was called transfer. So, the terminology wasn't things I was used to. 

I was trying to look through an archive, and I couldn't see where you mount the archive. I couldn't find it anywhere. Sometimes, once you know where things are and learn the system, then it is fairly simple, but it is understanding their terminology and what each thing means and how each part is used that maybe could be improved.

The terminology didn't seem easily available. When I go to the website, it is hard to search for things. You get all the articles, then you finally get the search button. They need the search at the top of the knowledge base. Then, on occasion, if you get an error message in the system, which is very important, it says, "Click here for more information," but I never get more information. The search engine doesn't find it or it is some weird error. It has never worked for me.

For how long have I used the solution?

I have been using it for almost three years.

What do I think about the stability of the solution?

It is very stable because we haven't had any issues with it. There have been issues related to disk, or something like that. However, as far as the software/product failing, we haven't experienced any of that.

I am the administrator for all things IT.

Everything is pretty stable, so we are not increasing usage.

What do I think about the scalability of the solution?

This is not really applicable because my organizations are very small.

How are customer service and technical support?

The technical support is excellent. They have been responsive and have always resolved the issue. They are easy to understand and know the products.

The technicians said it was a good idea to enable Synthetic once that feature was available through the updates. So, the technician recommended Synthetic be turned on.

Which solution did I use previously and why did I switch?

It was previously the same product, but Dell EMC owned it. So, it was Dell AppAssure, then Quest took it over and it became Rapid Recovery. 

I have used the Symantec Backup Exec Enterprise and Carbonite. Carbonite didn't have as many features and Symantec was just impossible to get technical support on. I think Rapid Recovery falls into the middle, where they're easy to get ahold of, but not too large, and the product is robust enough.

How was the initial setup?

I didn't set up the system originally. When I came in, they were already using the system so I didn't know that it was an inappropriate configuration. Once I was able to talk to technicians, they described what the best practices were so we modified the machines with the local disk instead of USB, then it was much better.

Even though we did this deployment over a weekend, we were able to get everything done over a weekend so it didn't impact the usual Monday through Friday work week. It was very important that there were no big impacts nor distractions to the work environment because it is just disruptive to users' work. In this situation, all the users' case files and data were on that drive, so it had to be restored. Otherwise, they wouldn't have been able to work. This is why zero to very little downtime is important, because it just completely disrupts the business.

It does require a little bit of upfront time to get everything configured via best practices. Once it is set up, it is fairly reliable as long as your Internet connection and network stay stable.

What about the implementation team?

If you are going to start with Rapid Recovery as a new system, I would advise investing in the consulting time to get the system set up properly. It is very important to work with an engineer. Once it has been set up properly, they sort of train you on what you are looking at, then you can take over on it. I don't think that any person should start trying to set up their systems without knowing anything about it. Therefore, the consulting time is very important.

What was our ROI?

Just knowing that the data is easily recoverable is our ROI. It definitely lowers risk.

Because it is a very small environment, we really haven't reduced costs. However, if it is more efficient, then I won't have to add disk space. So, it could prevent future expenditures on disk space if it can keep it highly compressed.

What's my experience with pricing, setup cost, and licensing?

It is a little expensive. However, I haven't compared it to other solutions. Being a nonprofit, it is always good to have nonprofit discounts on products.

Which other solutions did I evaluate?

Compared to similar solutions, it is pretty easy to use.

What other advice do I have?

It requires some training. Once you know where the features are, it is very easy to navigate. Their terminology is a little different than most. It seems to be a little different than other concepts of backup or disaster recovery. However, once I was shown some of the basics by a technician, then it was pretty easy to navigate.

I would rate this solution as 10 out of 10.

Which version of this solution are you currently using?

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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