SolarWinds Server and Application Monitor Review

Good at monitoring system-specific things and very stable and scalable


What is most valuable?

It's good at monitoring system-specific things like ports, services. 

What needs improvement?

It lacks a user experience for measuring things like the end-to-end time for which a user waits for a specific response in the system. 

In the application layer, it has some very basic stuff. You have to build your own with manuscripts and things like that. 

For how long have I used the solution?

I have been using this solution for a few years. We installed it on a customer site when we first got the contract. We haven't done any upgrades.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is scalable. We have set up a lot of things, like 300 VMs and 10 to 15 different monitors. So, we are talking about a small number of monitors and a lot of VMs. It's kind of a big one.

How are customer service and technical support?

I am not sure. I'm not the person who tries to troubleshoot it. I don't think we needed much support. Only once there was a corruption in some kind of database, and a colleague of mine asked about how to solve it. Otherwise, we didn't need any technical support from them.

What's my experience with pricing, setup cost, and licensing?

Price can always be lower. It is neither on the expensive side nor on the cheap side. We have worked with them for a lot of years, so we get a discount due to the size of the installation. 

Which other solutions did I evaluate?

A customer is trying to move some of the VMs to Azure. It is the latest trend, and people are moving from on-premises VMs to cloud-based VMs.

Azure Monitor seems to be more powerful on the log analytics and the application level side, but it is less powerful on the systems side, for example, listening port or service.

What other advice do I have?

It's a decent solution for on-premises servers.

I would rate SolarWinds Server and Application Monitor an eight out of ten. It needs application-level monitoring and performance output. 

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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