Yammer Review

We use targeted notifications to communicate outages and maintenance windows.

What is most valuable?

  • External collaboration with partners: There is a unified way to send updates about departments and the enterprise, rather than sending separate communications.
  • Inbox and notification for updates: This helps to manage messaging to stakeholders in a centralized and contextual way, rather than silo information sharing.
  • Integration with Microsoft Office feeds: Since the enterprise works with Office, it is easy to use along with those tools.

How has it helped my organization?

We have used targeted notifications regarding the outages and maintenance windows to communicate with our stakeholders. This has helped centralized messaging for us.

What needs improvement?

Yammer can improve the effectiveness of its usage by addressing the metrics that measure user trust and perception. It measures the sentiments of posts using analytics and increases the ease of use.

For how long have I used the solution?

I have used this solution for three years.

What do I think about the stability of the solution?

There were no stability issues. The product has been fairly stable.

What do I think about the scalability of the solution?

There were no scalability issues.

How is customer service and technical support?

I would give technical support a rating of 7/10.

How was the initial setup?

The setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

This is a good option for medium to large-sized business enterprises.

Which other solutions did I evaluate?

We looked at the Slack solution.

What other advice do I have?

If you are a Microsoft Shop, then Yammer has the potential to tie up with SharePoint and address a lot of the enterprise needs, in terms of messaging and content management.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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