Zoho Desk Review

User-friendly, easy to use, and you can customize it the way you want


What is our primary use case?

We use Zoho Desk to manage customer SLAs.

What is most valuable?

The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it.

What needs improvement?

Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough. 

For how long have I used the solution?

I have been using Zoho Desk for a few months. 

What do I think about the stability of the solution?

It is stable and scalable. 

How are customer service and technical support?

Their support is really good. It's available online. They also have a few partners, if you want any additional help.

Which solution did I use previously and why did I switch?

I have used other products in my previous company but I find Zoho to be more user-friendly. 

How was the initial setup?

The initial setup is very easy. It takes around half a day.

It requires zero maintenance. Once it is deployed it is easy to maintain. If there is any customization or any downtime you can do it yourself. If there is something you can't do, you can send an email to Zoho. I will be using this product at least for the next two to three years.

What about the implementation team?

We did the implementation ourselves. 

What's my experience with pricing, setup cost, and licensing?

In terms of pricing, Zoho is economical. They offer a fair price. You can pay either on a monthly or yearly subscription.

What other advice do I have?

I would recommend Zoho. I would rate it an eight out of ten. 

In the next release, I would like to see more automation features. 

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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