Catchpoint Pros and Cons

Catchpoint Pros

Samy Senthivel
Enterprise Monitoring Service Manager at a tech vendor with 5,001-10,000 employees
We really need the API monitoring, as well as client side session monitoring, the global synthetic monitoring, to track the availability of the systems from the customer side.
The thing I like most is the tech support in this company, because they have 24/7 chat support. We can chat immediately and ask them about an issue and they keep responding. They create tickets on our behalf and respond.
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Catchpoint Cons

Samy Senthivel
Enterprise Monitoring Service Manager at a tech vendor with 5,001-10,000 employees
if we need to do performance analysis, we have to click too many times. For example, if there is an issue that is caught by Catchpoint, we need to understand what the error is and at which step it failed, or which transaction that is impacted. To drill down, we have to click too many things to get the answer.
Trending needs improvement. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends.
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Find out what your peers are saying about Catchpoint, Dynatrace, New Relic and others in Application Performance Management (APM). Updated: June 2019.
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