We take assistance from a third-party vendor for implementation.

We are the consultants for the deployment.

We deployed it in-house.

We worked with Starting Point and RSTN.

We implemented it in-house.

The Connections teams, as far as the FileNet tool, were able to integrate it with CCM. They made it easy to set up. At the time you install Connections, you point to the FileNet installers and it does all the work for you. There are a few manual steps, but all of that is pretty well documented. It is a lengthy process and straightforward, but it will take a lot longer than five minutes. 

Everything was done in-house.

We deployed it in-house.

We used enChoice for the deployment. Our experience with them was good.

We have done some homegrown development. We have used a couple partners to help with some development. We have used IBM resources to help install the original base product. Therefore, we have soft of had a mixed bag in all the deployment experiences. For the most part, they have been pretty good.

We used consultants for the deployment. 

We have two people for the maintenance and support of the solution.

I rate the technical support from IBM File Manager a three out of five.

We have in-house people.

We are the partner who works with either the customer or client for deployment.

My advice would be to have that upfront requirements discussion with your clients and customers early on to ensure that this solution is indeed a fit for them. If so, explore other automation products and solutions which might run sidecar to this one from a more deep dive automation perspective, since clients and customers seem to have an increasing propensity for absorbing automated solutions at this time.

Even a simple, straightforward approach to one-stop solution implementations, like this, one can provide significant gains in terms of accelerated job role functions and efficiencies that clients and customers really like.

There needs to be a coordination between the hardware and software teams.

We used a business partner for the deployment, who was 100 percent top-notch.

I would recommend finding a business partner who is skilled, then staying with them.

Due to the way it is designed, we worked with IBM quite extensively to do our original architecture. Going that route, it has been immensely stable. However, we have now gotten to the point where we have outgrown what we originally designed. 

I am the consultant for deployments.

We implemented through a vendor team. We did not have a great vendor experience initially based on not having a clear set of deliverables.