IBM FileNet Review

It is incredibly usable and rock solid


What is our primary use case?

We store our medical records.

How has it helped my organization?

The solution is used by business users in our organization. However, in our organization, the business users are connecting into the FileNet system via a set of middle tiers. Their user experience is based on their middle tier application, not my back-end. This middle tier is an integration that we have done on the product.

All ECM systems save time, especially on systems that are well-designed, because the users can retrieve their content in a much quicker and more consistent fashion.

What is most valuable?

  • The uptime
  • Stability
  • The speed of retrieval

We found that it is incredibly usable and rock solid. FileNet P8 is probably the most usable, extendable option out there in the ECM space.

What needs improvement?

I understand that video is becoming more prevalent on some of the content which they are storing. We are very happy with that.

It is ability to display legacy content needs improvement.

What do I think about the stability of the solution?

I've never come across anything better for stability.

The key way that this product has improved the way that that our business functions is by its stability. Its ability to remain up despite other pressures, its consistency, and lack of downtime are really the greatest things that it brings.

There is difficulty in the upgrade path when new versions come due every other quarter.

What do I think about the scalability of the solution?

Absolutely best in market for scalability. You can scale it, and it just keeps on going.

How are customer service and technical support?

I evaluate technical support every time that I make a technical support request, and they do very well. I am very happy with them.

If you previously used a different solution, which one did you use and why did you switch?

My previous system, Image Services, was being sunsetted.

How was the initial setup?

The initial setup is very complex, but we expected that. This should be expected with this product. The setup process was complex because it was a migration from the previous system, which was also a FileNet system, and image services. This was a multiyear effort which involved enormous challenges due to the volume and complexity of the data.

What about the implementation team?

We used a business partner for the deployment, who was 100 percent top-notch.

I would recommend finding a business partner who is skilled, then staying with them.

Which other solutions did I evaluate?

There were no other vendors on my shortlist.

What other advice do I have?

Our primary use case is a medical record, and there isn't an enormous amount of business process management that occurs around that. However, we have seen limited improvement in business process management. 

We expect to be using the solution for automation projects by the end of the year.

Content never dies is the biggest lesson that I have learned from using this solution.

I would rate it a nine (out of ten) because of its scalability, uptime, and support.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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