IBM FileNet Review

We can move things from paper to digital, making things searchable and easy to access


What is our primary use case?

As a developer, I am usually supporting this solution. I do things to automate it and make it work for our clients.

How has it helped my organization?

We are using automation with cell towers. They are putting all the different information about different cell towers into FileNet, so they can search to know where the different cell towers are. Cell towers are still always evolving, even with 5G. This project has paid for itself, as it would take a lot of manpower in order to find out this information and search for it quickly.

We have increased the productivity of accounts payable. Instead of processing invoices manually, which are coming from vendors, we can now process them digitally. We can index and organize them, then refer to them later, paying things on time.

It does help with compliance and governance issues. We are able to look for things quickly to get back to court cases.

We can often refer to the system to help us to make decisions. We are also able to get the information quickly.

The solution helps improve business process and case management in our organization.

What is most valuable?

We can move things from paper to digital, making things searchable and easy to access.

The usability is really good. Our business users are pleased with it. They seem to get what they are looking for, and it's very efficient.

What needs improvement?

We have had different problems and IBM has resolved those different problems.

What do I think about the stability of the solution?

The stability is getting better. It had a few issues for a while. Our old solution had problems at the beginning and those issues got better, then we move to a new solution. While the new one still has problems, they are getting better.

What do I think about the scalability of the solution?

It's absolutely scalable. It is scalability as far as the servers and systems. The physical systems can scale by being able to attach and hook into different automation that we create and when we link things together.

How are customer service and technical support?

The technical support is very good. IBM has support which goes around the world, which is pretty good. They have a ticketing system that we are able to use to get support from when we need it.

IBM Services is where we get help. We have a good connection with IBM.

If you previously used a different solution, which one did you use and why did you switch?

We switched from FileNet IS to FileNet P8.

We are always continuing to move forward. IBM continually offers new products on their roadmap, then we follow along with that roadmap, what is supported and what won't be supported. 

How was the initial setup?

The initial setup was straightforward as to what we were trying to do. However, all the details and different technical things that we were trying to figure out became complex. 

What about the implementation team?

We deployed it in-house.

What was our ROI?

The solution saves time and money. It helps us to be able to accomplish the goals of our business, as opposed to being tangled in the weeds of what we could do. This solution takes cares of for us.

It reduces operating costs, probably in the millions of dollars.

What other advice do I have?

Try it because it works. There are many alternative solutions, but this one has worked well for us. It has been scalable, and there have been different automation that we have been able to surround it with that have helped us to make it even closer knit to the clients' business needs.

It is very integratable, which is good. We have a lot of different integrations that goes on with it. It allows for a lot of hooks into it, so we can use code. There are also different components which are available with it, even out-of-the-box.

It is advanced and further along than other products.

There are always different ways to do something. Sometimes automation and technology will help resolve these more than we think.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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