A stable ticketing system but it is difficult to deploy and the interface needs to be improved
What is our primary use case?
There are several common use cases for SCSM including HR onboarding, helpdesk ticketing, and collecting surveys from customers.
Pros and Cons
"The most requested feature from our customers is the helpdesk ticketing system."
"The user interface needs to be improved."
What other advice do I have?
Some of our customers prefer an on-premises solution but the majority are deployed in a hybrid environment using Azure cloud. This is a solution that I would recommend for people who need only the basic features and do not require much customization. Otherwise, I would suggest a solution like Ivanti or ManageEngine. This solution is good for some customers but other solutions are better for different reasons. I would rate this solution a five out of ten.