Moogsoft Overview

Moogsoft is the #3 ranked solution in our list of top IT Operations Analytics tools. It is most often compared to Splunk: Moogsoft vs Splunk

What is Moogsoft?
Moogsoft AIOps sits on top of your entire production stack (including ITOM and APM) and extends across your automation, service management, log indexing and notification tools. Algorithmic Noise Reduction automatically reduces event volumes to unique alerts without relying on rules, filters or models. This enables your team to analyze all of your monitoring ecosystem events with no noise and no blind spots.
Moogsoft Buyer's Guide

Download the Moogsoft Buyer's Guide including reviews and more. Updated: January 2021

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Moogsoft Reviews

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Consulti67
Consultant at a financial services firm with 10,001+ employees
Consultant
Aug 13, 2019
Improves the efficiency of our organization but it should have more artificial intelligence

What is our primary use case?

Our primary use case is to reduce support request noise so that we can monitor and identify real issues rather than symptoms so we will be able to create tickets out of that with ServiceNow and enact more effective solutions. Moogsoft is a companion to how we envision using ServiceNow in an integrated fashion to improve the handling and efficiency of ITSM (IT Service Management).

Pros and Cons

  • "The product currently seems to be a few steps ahead of the competition."
  • "It is taking a long time to set it up and could do more to roll out quickly."

What other advice do I have?

On a scale from one to ten, with one being worst and ten being best, I would rate Moogsoft a little lower than I expected when we originally adopted the product. The marketing is extremely good and sophisticated, but for me, it actually oversells the product. Because of that, I would rate it a six out of ten. As far as advice that I would give to others who are looking into implementing Moogsoft, I would either recommend it or not depending on what they are looking for it to do. It really depends on what they want to be monitoring. For example, if they want availability monitoring, performance…
reviewer1422450
Associate Director at a tech vendor with 1,001-5,000 employees
Real User
Nov 6, 2020
An AI-driven tool that provides intelligent monitoring

What is our primary use case?

I think they are coming up with advanced features, but what happens is, ServiceNow is being used as an ITS solution. Some of our customers receive repetitive error messages due to a common root cause. With ServiceNow, that doesn't get classified under a single ticket. Rather it comes as multiple error messages. With Moogsoft, we do a clustering around it, and through the initial aggregation to understand this problem, it is solved. Moogsoft reduces excess noise. Hence we wanted to cluster the issues so that when the help desk or the IT administrator or the service administrator is looking at… more »

Pros and Cons

  • "Moogsoft is easily deployable and ready to use."
  • "The documentation and flexibility for generic integration could be improved."

What other advice do I have?

I would definitely recommend this solution to other interested companies. It's a very good product. When one is wanting to look for a quick solution rather than building it, Moogsoft is easily deployable and ready to use — that's how I feel. Overall, on a scale from one to ten, I would give Moogsoft a rating of seven. Integration support needs to be scaled up at a much higher pace — the integration with other tools. Also, the documentation and flexibility for generic integration could be improved.
Find out what your peers are saying about Moogsoft, BigPanda, Datadog and others in IT Infrastructure Monitoring. Updated: January 2021.
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VivekSrivastava
O&M Lead -Global Operation at a comms service provider with 1,001-5,000 employees
Real User
Top 20
Dec 21, 2020
Facilitates troubleshooting, easy to use with everything available on a single screen

What is our primary use case?

We primarily use Moogsoft for our customers, who are telecom operators in a different country. We use it for monitoring the alarm extension of different components. I have 17 years of experience in the telecom industry. I have had many roles including operations, installation, commissioning, and maintenance.

Pros and Cons

  • "The AI component allows you to check previous cases and diagnose problems easily."
  • "I would like to see additional reports or information on the dashboard that includes metrics about CPU usage and memory."

What other advice do I have?

I would rate this solution an eight out of ten.
Cheifarch67
Chief Architect at a consultancy with 501-1,000 employees
Real User
Aug 25, 2019
Helpful with correlating IP failures and it has a very good flow chart of IP systems

Pros and Cons

  • "The solution is extremely helpful with correlating IP failures and it has a very good sort of flow chart of IP systems. For example, if you see a failure in system A, you can track it down to the system causing the issue. This is a very handy feature."
  • "I would like to see more integrations. It is rather difficult to install the enterprise systems with the agents."

What other advice do I have?

I would recommend this program to others. I would certainly tell them to give it a shot. In the next version I would like to see better agents and better integration points. My rating for this solution will be eight out of ten. It is a very agile tool that allows you to collaborate across teams. That's something that I always recommend.