New Relic APM Pros and Cons

We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations.

It has prevented failures from occurring in our production environment.

It has in-depth analysis using developer code for someone whose not traditionally a developer.

It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time.

We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part.

The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful.

New Relic has helped us in terms of the optimizing our print and loading times.

The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters.

Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to change my back log for front-end developers and improve their response times. It's very important in this case because I can improve the experience of the final user.

Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause.

As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things.

It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained.

Their technical support is pretty good and responsive. We have a real good relationship with them.

The integration and configuration of New Relic is straightforward and easy.

I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy.

It is complicated, especially in how you interpret the data that it provides. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful.

They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve.

The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain.

The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts.

I would like to see the company implement the AI auto-baseline feature which Dynatrace has.

I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues.

I would like if it could have predictive analysis. Today, we only have the option to configure thresholds.

We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health.

The price needs improvement.

The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka.

I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics.