New Relic APM Reviews

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Chris Lawther
Real User
Senior Infrastructure Architect at General Electric
Dec 23 2018

What is most valuable?

The alerts that it provides is one of the most common things that we use. As an example, when a service isn't performing how we anticipated it, either I receive an email or my support team receives an… more»

How has it helped my organization?

We have been able to proactively identify failures before they happen. As an example of something in the last week, we had an instance where a volume was filling up on one of our VMs, so we set up a… more»

What needs improvement?

It is complicated, especially in how you interpret the data that it provides. For someone who works in it every day, I can figure out what I want. For the general, every day developer who uses it once… more»

What's my experience with pricing, setup cost, and licensing?

Corporate handled the licensing and the purchasing of it, then they gave me a license key. However they configured it is how we use it.

If you previously used a different solution, which one did you use and why did you switch?

We used to use AppDynamics, which is one of their big competitors. I don't exactly know why the switch. We were told to go to New Relic. I think a lot of it had to do with the cost. Possibly, they… more»

What other advice do I have?

If you are looking to evaluate New Relic, compared it to other products, it is very powerful in terms of what it can do. However, it is a complicated to interpret some of the data which is provided… more»
Sean Fernandez
Real User
Director of Technical Operations at ROLLER
Dec 13 2018

What is most valuable?

It has in-depth analysis using developer code for someone whose not traditionally a developer.

How has it helped my organization?

It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they… more»

What needs improvement?

They could improve the education process and how people understand that these tools are very technical. I understand everything very quickly and where it all comes in because I grew up with the… more»

What's my experience with pricing, setup cost, and licensing?

They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine. Thus, we haven't looked to… more»

What other advice do I have?

You definitely need this product if you want scale and stability. It fulfills what it's designed to do. Their constant iteration of features means it will always keep us well-informed about that… more»

Which other solutions did I evaluate?

We also evaluated AppDynamics and Dynatrace. We chose New Relic because they have a slightly different pricing model. We were aggressively negotiating price, which means they gave us a pretty good… more»
Find out what your peers are saying about New Relic, Dynatrace, AppDynamics and others in Application Performance Management (APM). Updated: October 2019.
371,355 professionals have used our research since 2012.
Giacomo Pallotti
Real User
Head of Engineering at Ziff Davis
Dec 24 2018

What is most valuable?

* The alerting system * The integration of API Gateway with Lamda and Serverless AWS.

How has it helped my organization?

Since we migrated from on-premise solution to the cloud (AWS), we have migrated somethings into Lambda API Gateway and DynamoDB. We have also done the New Relic integration with Serverless AWS, which… more»

What needs improvement?

We are sharing different AWS accounts, and if a Lambda has with the same name but a different AWS account, it is a little hard to understand whether AWS or Lamda belongs to that account. Also, we have… more»

What's my experience with pricing, setup cost, and licensing?

Because of budget, we are not using the mobile app part of this tool.

If you previously used a different solution, which one did you use and why did you switch?

We were previously using Datadog. At the time of the switch, both companies were closely related product-wise, and some of our company was already using New Relic. We also chose it because the… more»

What other advice do I have?

New Relic has been in the business for a while. It offers a wide selection to attach a monitoring mobile app, server, and cloud. If you want to go with just one product, it fits all your needs. We… more»
CloudArchitect2309
Real User
Cloud Solution Architect at a tech services company with 1-10 employees
Dec 26 2018

What is most valuable?

The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful.

How has it helped my organization?

We are concerned about our application's print and load times. It should be faster for the end user's experience. New Relic has helped us in terms of the optimizing our print and loading times. It has solved many of our performance issues.

What's my experience with pricing, setup cost, and licensing?

The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good. Purchasing from the AWS Marketplace is very straightforward. When you buy it from AWS… more»

What other advice do I have?

Evaluate it, because it supports almost all the popular run times. Most of the popular languages support this, like Java. So, it makes it adaptable and easy to use. I work predominantly on AWS.

Which other solutions did I evaluate?

We evaluated a couple of other vendors: AppDynamics and Datadog. They were quite a few other players as well, but we are happy with New Relic because it is simple to use and the developers can use it in their development.
Chin Yan Keat
Real User
Product Manager at a financial services firm with 201-500 employees
Apr 11 2019

What is most valuable?

The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters.

How has it helped my organization?

New Relic is now the leader in efficiency improvement. We are able to configure our own specific dashboards so that we can monitor the things which we want to monitor… more»

What needs improvement?

I would like to see the company implement the AI auto-baseline feature which Dynatrace has.

What's my experience with pricing, setup cost, and licensing?

Pricing is better with New Relic APM than Dynatrace.

If you previously used a different solution, which one did you use and why did you switch?

New Relic APM was recommended by another vendor to our company. The software platform features and the local support of the agency were included in the package. Those two… more»

What other advice do I have?

The reason we chose New Relic is the pricing. I will rate New Relic APM an eight out of ten for review. Overall, New Relic is not as good as Dynatrace. I have to… more»

Which other solutions did I evaluate?

I recommend evaluating both New Relic APM and Dynatrace to see which features benefit your company specifically. Dynatrace is easier for getting started with no… more»
David Campos
Real User
CTO at Elo7
Dec 13 2018

What is most valuable?

Time of response for back-end and front-end (user) requests.

How has it helped my organization?

Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to change my back log for front-end developers and improve… more»

What needs improvement?

There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it… more»

What's my experience with pricing, setup cost, and licensing?

New Relic browsers are very expensive. I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then… more»

What other advice do I have?

I use other type of software for database, e.g., MongoDB and GraphQL. It is easy to integrate New Relic with these third-party softwares. I don't spend more than one or two days for integration, as… more»

Which other solutions did I evaluate?

I have tried other competitors of New Relic, but the other competitors which I tried were not good. On the other hand, the competitors are cheaper than New Relic. We chose New Relic because it has all… more»
Real User
CTO and VP R&D at a tech services company with 11-50 employees
Dec 26 2018

What is most valuable?

* The APM * Monitoring * The capabilities which allow you to easily see whatever you are looking for.

How has it helped my organization?

We monitor the Internet daily, or every few days. Then, every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause.

What needs improvement?

* I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues. * I would like more deep dive monitoring into services and being able to install it on some… more»

What's my experience with pricing, setup cost, and licensing?

Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace. The pricing could be better. We did not… more»

What other advice do I have?

Go with it. It is a good product. It gives us the visibility that we need in monitoring. The AWS version is easier to deploy than the on-premise version.

Which other solutions did I evaluate?

In addition to New Relic, we evaluated Monitis and Dynatrace. We chose New Relic because it was cheaper for us as a startup, and it is also faster and more user-friendly.
JoaoBatista
Real User
Infrastructure Manager at Mobly
Jan 14 2019

What is most valuable?

It's reliable, and the APM is the best of the market today.

How has it helped my organization?

As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things.

What needs improvement?

I would like if it could have predictive analysis. Today, we only have the option to configure thresholds. In addition, it would be nice to have centralized log management, like Datadog does. As New Relic already has all of the application… more»

What's my experience with pricing, setup cost, and licensing?

We renewed our contract directly with New Relic since our systems were hosted on on-premise data centers. The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to… more»

What other advice do I have?

It easily integrates with PagerDuty, our on-call management and notification system.
See 8 More New Relic APM Reviews

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Find out what your peers are saying about New Relic, Dynatrace, AppDynamics and others in Application Performance Management (APM). Updated: October 2019.
371,355 professionals have used our research since 2012.

New Relic APM Questions

What is New Relic APM?

New Relic is a software analytics and application performance management solution that gives users in-depth data visibility and analytics. By going right to the source, the code, New Relic enables users to develop quicker software, build improved products,and consistently impress their customers. Data tells a story and New Relic interprets what it is telling you.

Also known as
New Relic Mobile
New Relic APM customers

Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil, FlightNetwork.com, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix, Despegar.com, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and Zenefits

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