New Relic APM Reviews

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Chris Lawther
Real User
Senior Infrastructure Architect at General Electric
Dec 23 2018

What is most valuable?

The alerts that it provides is one of the most common things that we use. As an example, when a service isn't performing… more»

How has it helped my organization?

We have been able to proactively identify failures before they happen. As an example of something in the last week, we had… more»

What needs improvement?

It is complicated, especially in how you interpret the data that it provides. For someone who works in it every day, I can… more»

What's my experience with pricing, setup cost, and licensing?

Corporate handled the licensing and the purchasing of it, then they gave me a license key. However they configured it is… more»

If you previously used a different solution, which one did you use and why did you switch?

We used to use AppDynamics, which is one of their big competitors. I don't exactly know why the switch. We were told to go… more»

What other advice do I have?

If you are looking to evaluate New Relic, compared it to other products, it is very powerful in terms of what it can do… more»
Sean Fernandez
Real User
Director of Technical Operations at ROLLER
Dec 13 2018

What is most valuable?

It has in-depth analysis using developer code for someone whose not traditionally a developer.

How has it helped my organization?

It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we… more»

What needs improvement?

They could improve the education process and how people understand that these tools are very technical. I understand everything very quickly and… more»

What's my experience with pricing, setup cost, and licensing?

They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which… more»

What other advice do I have?

You definitely need this product if you want scale and stability. It fulfills what it's designed to do. Their constant iteration of features means… more»
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316,473 professionals have used our research since 2012.
Giacomo Pallotti
Real User
Head of Engineering at Ziff Davis
Dec 24 2018

What is most valuable?

* The alerting system * The integration of API Gateway with Lamda and Serverless AWS.

How has it helped my organization?

Since we migrated from on-premise solution to the cloud (AWS), we have migrated somethings into Lambda API Gateway and… more»

What needs improvement?

We are sharing different AWS accounts, and if a Lambda has with the same name but a different AWS account, it is a little… more»

What's my experience with pricing, setup cost, and licensing?

Because of budget, we are not using the mobile app part of this tool.

If you previously used a different solution, which one did you use and why did you switch?

We were previously using Datadog. At the time of the switch, both companies were closely related product-wise, and some of… more»

What other advice do I have?

New Relic has been in the business for a while. It offers a wide selection to attach a monitoring mobile app, server, and… more»
CloudArchitect2309
Real User
Cloud Solution Architect at a tech services company with 1-10 employees
Dec 26 2018

What is most valuable?

The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful.

How has it helped my organization?

We are concerned about our application's print and load times. It should be faster for the end user's experience. New Relic has helped us in terms of the optimizing our print and… more»

What's my experience with pricing, setup cost, and licensing?

The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good. Purchasing from the AWS Marketplace is… more»

What other advice do I have?

Evaluate it, because it supports almost all the popular run times. Most of the popular languages support this, like Java. So, it makes it adaptable and easy to use. I work… more»
David Campos
Real User
CTO at Elo7
Dec 13 2018

What is most valuable?

Time of response for back-end and front-end (user) requests.

How has it helped my organization?

Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to… more»

What needs improvement?

There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is… more»

What's my experience with pricing, setup cost, and licensing?

New Relic browsers are very expensive. I recommend using the free version of New Relic. If you like the free version and understand its importance… more»

What other advice do I have?

I use other type of software for database, e.g., MongoDB and GraphQL. It is easy to integrate New Relic with these third-party softwares. I don't… more»
Anonymous User
Vendor
Engineering Manager at Survox
Jun 23 2017

What is most valuable?

It shows us where the bottlenecks are in our code. It was great to reveal where our code was insufficient or needs to be… more»

How has it helped my organization?

It helps us keep our customers happy, that’s the bottom line. When it responds the way they expect, they’re happy.

What needs improvement?

What we have we’re happy with, but we’re still evaluating.

What's my experience with pricing, setup cost, and licensing?

We look at what it produces – I don’t look at cost. We look at what you can get from the product. If it’s the right tool… more»

If you previously used a different solution, which one did you use and why did you switch?

We knew that we were going to move into SaaS, and these are the kinds of tools we’re going to need to get there.

What other advice do I have?

The ease of use, the information you can get out of it from the very little things you do – you get so much out of it… more»
Anonymous User
Real User
CTO and VP R&D at a tech services company with 11-50 employees
Dec 26 2018

What is most valuable?

* The APM * Monitoring * The capabilities which allow you to easily see whatever you are looking for.

How has it helped my organization?

We monitor the Internet daily, or every few days. Then, every time there is a crisis, high traffic, or if we see a problem with a server, we go to… more»

What needs improvement?

* I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues. * I would like more deep dive… more»

What's my experience with pricing, setup cost, and licensing?

Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS… more»

What other advice do I have?

Go with it. It is a good product. It gives us the visibility that we need in monitoring. The AWS version is easier to deploy than the on-premise… more»
JoaoBatista
Real User
Infrastructure Manager at Mobly
Jan 14 2019

What is most valuable?

It's reliable, and the APM is the best of the market today.

How has it helped my organization?

As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to… more»

What needs improvement?

I would like if it could have predictive analysis. Today, we only have the option to configure thresholds. In addition, it would be nice to have… more»

What's my experience with pricing, setup cost, and licensing?

We renewed our contract directly with New Relic since our systems were hosted on on-premise data centers. The new licensing model is great, as we… more»

What other advice do I have?

It easily integrates with PagerDuty, our on-call management and notification system.
See 8 More New Relic APM Reviews

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What is New Relic APM?

New Relic is a software analytics and application performance management solution that gives users in-depth data visibility and analytics. By going right to the source, the code, New Relic enables users to develop quicker software, build improved products,and consistently impress their customers. Data tells a story and New Relic interprets what it is telling you.

Also known as
New Relic Mobile
New Relic APM customers

Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil, FlightNetwork.com, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix, Despegar.com, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and Zenefits

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