New Relic Insights Archived Reviews (More than two years old)

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Vendor
SQA Manager at a wholesaler/distributor with 1,001-5,000 employees
Dec 09 2015

What do you think of New Relic Insights?

Valuable Features

It allows flexible queries, allowing me to find answers easily.

Improvements to My Organization

It’s been helpful to get a unified understanding of how our application is being used, usage patterns, etc. We get a shared organizational understanding.

Room for Improvement

Alerting based on custom insights queries. If I set a custom query to give me some value, I want to be able to set an alert for that.

Stability Issues

No issues encountered.

Scalability Issues

It’s been scaling along with our growth.

Customer Service and Technical Support

Great tech support, very responsive. They've helped us solve some perplexing problems.

Initial Setup

Very straightforward. Worked through our account manager.

Other Advice

You’ll get way more data than you…
Vendor
Sr. Principal at a financial services firm with 1,001-5,000 employees
Dec 02 2015

What is most valuable?

We can place ad hoc queries to understand user behavior and customer patterns. The data can be collected for any activity that we want to see on any part of our website.

How has it helped my organization?

Its greatest benefit comes from its ability to provide trending/marketing data. We can replace some requests from our data warehouse and get a quick glimpse into that data, especially with our mobile platform and website for different browsers.

What needs improvement?

The metrics that I want are already pushed to New Relic, but some data we haven’t pushed to New Relic. Internally, we have a solution that’s better than Insights to provide us analysis of that data. I’d like to see Insights take care of that analysis and use its graphic engine.

What other advice do I have?

The things that I would need are proprietary, and I don’t think that data can be pushed out to Insights. Take a look at internal processes to see what can be done quicker by Insight and make a good test case of it. You must present it as a better alternative to the existing issues. Get early… more »
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Consultant
Information Technology Director at Ontegrity
Dec 02 2015

What is most valuable?

The ability to do layered reporting quickly and in real-time on stats is the most valuable feature to us.

How has it helped my organization?

It makes my executives happy because it allows me to provide them with usage statistics. We have three types of users: customer, internal, and vendor. We can see who’s logged on, when, how long, what views they’re using, what data elements they’ve updated and how often, and which features of all… more »

What needs improvement?

I'd like to be able to do visual selection of fields, so that executives who don’t enter queries and select what they want, but they’ve already announced that -- all that's now available. The only limitation we experience is with Insights query limit of 1,000 transactions. If there was an ability to… more »

What other advice do I have?

If you invest in it and take the time to set it up correctly within the application, the sales and marketing information of the product will pay for itself within the first day or two.
Consultant
Software Engineer at a tech services company with 501-1,000 employees
Dec 02 2015

What is most valuable?

It's schema-less and unconstrained to queries. And although NRQL isn’t as expressive as SQL, we're able to implement a solution that uses New Relic's API to provide data so the project manager can query it using NRQL. They announced that… more »

How has it helped my organization?

Helped us understand that we had a professional group of our users that we didn’t even know about. It identified mechanized behavior (e.g. bots) and then blocked them.

What needs improvement?

Raw transaction didn’t give us data that we needed. We needed user information so we needed to supply the data with an API.

What's my experience with pricing, setup cost, and licensing?

They charge by the number of events and for the retention.

Which solution did I use previously and why did I switch?

Our CTO came back from a conference last year and we were trying to solve a problem using DynamoDB, S3 and Redis (trying to solve the user segmentation question and analyze user behavior). Within a few hours of implementing the API, I was… more »
Consultant
Tableau Software at a tech services company with 501-1,000 employees
Dec 02 2015

What is most valuable?

* It integrates everything, which is awesome. * The level of detail and customization, and integrating Insights with an application. * Using analytics as an application database. * DevOps for marketing.

What needs improvement?

Error handling and reporting is a little lackluster, but they're announcing a whole new analytics approach.

Which other solutions did I evaluate?

We compared them to others, but they seem to be pumping out more features. Insights has no competition. They pump APM and browser data automatically so that it’s all seamlessly integrated into their insights.
Consultant
Senior QA Lead/Product Manager at Ontegrity
Dec 02 2015

What is most valuable?

Mainly our developers use this solution, and the executive management. They love seeing all the reports and dashboards. There are two things: your current features, how many people are using them, and… more »

How has it helped my organization?

Every action we have certain attributes that we keep pushing data and we don’t have to worry about it. It captures everything, which we can send to executive management. We can put a feature out and… more »

What needs improvement?

Probably make the query language a little bit easier. Improved documentation. The reasons we had to call them (they were super helpful) is because we couldn’t find the documentation. It would really… more »

Which solution did I use previously and why did I switch?

I was the one who recommended Insights. We implemented a trial for 60 days and we ended up saying yes. We love it. We do a lot of dashboard stuff. Especially the executive management, they just want… more »

What other advice do I have?

I really love it. I’m not a developer, but I can just walk up to a developer and ask them to push some data so I can see what’s going on. It’s very easy. The whole ease part; once the code is pushed I… more »

Which other solutions did I evaluate?

I think we also looked at one or two. The first one we tried was New Relic. The reputation of the vendor – we decided to give New Relic a try after hearing about how it was used to fix the Affordable… more »
Vendor
.NET Web Development Manager at a music company with 501-1,000 employees
Aug 23 2015

What is most valuable?

* Custom instrumentation/events. We use this tool are additional analytics and debugging. * With limited code, we can create and report on custom metrics or events in real-time. This allows us to quickly identify success rates of our efforts.

What needs improvement?

Joining datasets. Currently, it’s only possible to pull data from a single event type. It would be nice to do more of a SQL-like join, for example, CheckOut events with ItemsAddedToCartEvent.

Which solution did I use previously and why did I switch?

We didn’t use any other solutions prior to this.

Which other solutions did I evaluate?

We did evaluate one additional tool but the install and integration was significantly more cumbersome. The core reason we chose New Relic was the ease of us and the quality of the metrics it gave us. Within hours of demo-ing the product, we were already learning more about our application than we… more »

What is New Relic Insights?

New Relic Insights is a real-time analytics platform that collects events directly from your live production software and transforms them into actionable insights about your business, customers, and applications.
New Relic Insights customers
Veracode, Confused.com, ReachLocal, thetrainline.com, AppFolio, FlightStats, Pixable, Cond_ Nast, Tapjoy, Wellcentive
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